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Question en attente de réponse

Help needed with error "Sync needed" okidokeys?

I would like to inform you that I have an error of "sync needed", i can't sync door.
Could you please help me to fix this issue.

I am a technical salesman from morocco, i am trying to do test on your product before to fixit to my custmer,
i have samsung S4 and S3 SGH-I747 android 4.3

This in my info portal:
login: taydi"dot"hamid@gmail.com

2nd question is: Does OKIDOKEYS work with NFC of samsung S4, S3 or Iphone
3rd question: how to reset SMARTLOCK

Thanks for your help, and I look forward to your positive response.

Best regards,

hammouda B.
hammouda B.

hammouda B.

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    Réponses

    Robert P.
    Robert P.

    Robert P.

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    4
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    points

    Hi Hammouda,
    First : You should remove your personnals infos from this public forum.
    "Yellows" from Somfy could ask you with personnals emails if they need it.
    Second : Okidokeys works with Android terminals
    Third : You can't reset Okidokeys.

    hammouda B.
    hammouda B.

    hammouda B.

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    0
    12 / 100
    points

    i have error "Sync needed" okidokeys. tell me
    how to sync smartlock and smartreader with my phone S4 and S3 SGH-I747 android 4.3
    *i have already select the door and click on sync but it fails

    Martial V.
    Martial V.

    Martial V.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Hammouda,

    When you open the Okidokeys application you have 4 option. One of this option is a door. Open it and deploy the fourth option. You must see an image with an house. If you press on it what happen ?

    Okydokeys doesn't work with NFC only with Bluetooth.

    For finish the button C is used to reset the smartlock (Press it 3 seconds). I advice you to delete you smartlock in your account before.

    Have a good day

    yanick C.
    yanick C.

    yanick C.

    Niveau
    0
    12 / 100
    points

    Hello

    I have prob for scan smart lock bleutooth
    The light is open after the scan
    Becose refused the jumelage??

    Im reset the smart lock 3 sec for light
    I have different option see for open an closed

    Tanx

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