[Forum Somfy] Suivi de la question: TahomaPad can't update

Réponse de Gladys B.

Gladys B. — Fri, 29 Apr 2016 09:11:44 GMT

Hi Gregor,

Your TaHoma Pad has the last version.
If you have always this message, contact your dealer to make an after sales service.

Kings regards.

Réponse de Gregor B.

Gregor B. — Wed, 27 Apr 2016 12:44:44 GMT

Dear Gladys,

Yes, the "Product Software Version" is 5109524A032.

Kind Regards,
Grega

Réponse de Gladys B.

Gladys B. — Tue, 26 Apr 2016 13:11:03 GMT

Hi Gregor,

Can you give me the software version of the TaHoma Pad?
The current software version must be: 5109524A032

Regards.

Réponse de Robert P.

Robert P. — Tue, 26 Apr 2016 06:54:38 GMT

Hello Gregor,
Actually it is curious, wait for the answer of Yellow

Réponse de Gregor B.

Gregor B. — Tue, 26 Apr 2016 06:31:24 GMT

Dear Robert,

My Tahoma Pad was already for some time 1.0.17.0. It is now (few weeks ago) started to report that "Update Failed". And again this morning there was a red exclamation mark in the lover left corner and again an "Update Failed" message appeared.

The only difference that we did in last weeks I can imagine is that I purchased in Situo 5 io Variation, which I use in the beedroms...

Thank you and Regards,
Grega

Réponse de Robert P.

Robert P. — Mon, 25 Apr 2016 14:35:16 GMT

It's true there is no new software available.
Do you have this message after doing this update or your pad was in 1.0.17.0 yet before ?

Réponse de Gregor B.

Gregor B. — Mon, 25 Apr 2016 14:12:29 GMT

Dear Robert,

Thanks for the answer. I have already installed Tahoma pad software for the PC 1.0.17.0 and it reports that there is no new software available. But Tahoma Pad itself is reporting "Update Failed"?!

Kind Regards,
Grega

Réponse de Robert P.

Robert P. — Mon, 25 Apr 2016 13:38:16 GMT

Hi Gregor,
There is no updatde newer than 1.0.17.0 !
You can update your software only from your computer, following this link : http://somfy.com/tahoma_pad/index.cfm?language=fr-fr