[Forum Somfy] Suivi de la question: Tahoma update 19 July 2016 z-wave problem

Réponse de Willem K.

Willem K. — Fri, 06 Jan 2017 20:55:58 GMT

Dear Gladys,
Thank you for your reply. There ís an update scheduled in the Netherlands for next Tuesday (10-01).
Kind regards, Willem

Réponse de Gladys B.

Gladys B. — Fri, 06 Jan 2017 10:48:20 GMT

Hello,

We do not have an update already scheduled.
So, we don't have a list of bugs fixed.

Regards.

Réponse de Willem K.

Willem K. — Thu, 05 Jan 2017 13:06:14 GMT

It appears an software update is planned for next week, what are the (major) fixes?

Réponse de Willem K.

Willem K. — Fri, 23 Dec 2016 15:08:13 GMT

Thank you Gladys, I discovered this some time ago. The problem I am referring to is the slow response when giving commands to z-wave modules.

Réponse de Gladys B.

Gladys B. — Fri, 23 Dec 2016 10:34:51 GMT

Hello Willem,

Here is a tip for the Zwave product registration.

Regards.

Réponse de Willem K.

Willem K. — Tue, 20 Dec 2016 17:22:01 GMT

The slow response of the Tahoma box in combination with z-wave modules appears to get worse, maybe because I have added more modules(?), and is becoming quite annoying. Is there any prospect of a solution yet?

Réponse de Gladys B.

Gladys B. — Fri, 29 Jul 2016 09:03:40 GMT

Hello,

I agree with you, however we have no resolution date and I can't give you a reliable date.

Regards.

Réponse de Robert P.

Robert P. — Thu, 28 Jul 2016 20:26:02 GMT

The problem with Z-Wave must be now solved.

Réponse de Willem K.

Willem K. — Thu, 28 Jul 2016 17:44:05 GMT

Thanks for the reply Gladys, but I think Somfy should be able to fix the issue within a relatively short period, as the problem did not exist before the latest update.

Réponse de Gladys B.

Gladys B. — Thu, 28 Jul 2016 12:26:07 GMT

Hello Willem,

We apologize for the inconvenience but as written by Robert, we can't give you a resolution date if we don't have a solution yet.

Regards.

Réponse de Willem K.

Willem K. — Wed, 27 Jul 2016 22:29:25 GMT

I know, but I think letting a customer completely in the dark is not very customer friendly. The should give us some idea. I usually do that to my customer. Let's close the discussion.

Réponse de Robert P.

Robert P. — Wed, 27 Jul 2016 21:10:08 GMT

No they never make a commitment on the dates because they dont know how to respect them...

Réponse de Willem K.

Willem K. — Wed, 27 Jul 2016 21:03:06 GMT

Okay, well maybe a Yellow can tell...

Réponse de Robert P.

Robert P. — Wed, 27 Jul 2016 21:01:47 GMT

No idea, it could need delay...

Réponse de Willem K.

Willem K. — Wed, 27 Jul 2016 20:57:54 GMT

Hi Robert, Thanks for the quick reply, any idea about the planning?

Réponse de Robert P.

Robert P. — Wed, 27 Jul 2016 20:35:56 GMT

Hi,
This problem is known by Somfy and they work on a solution.