[Forum Somfy] Suivi de la question: error occurred fr https://forum.somfy.fr/ Mon, 26 Nov 2018 14:54:49 GMT Mon, 26 Nov 2018 14:54:49 GMT answers Halima M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Diamond,</p><p>The lines were probably busy when you tried to reach our Customer Support. You have different options to contact us by phone from France : </p><p><a href="https://www.somfy.fr/a-propos-de-somfy/service-consommateur/" rel="nofollow">https://www.somfy.fr/a-propos-de-somfy/service-consommateur/</a></p><p><a href="https://protect.somfy.fr/fr/" rel="nofollow">https://protect.somfy.fr/fr/</a></p><p>UK (english) : <a href="https://www.somfy.co.uk/support/customer-service" rel="nofollow">https://www.somfy.co.uk/support/customer-service</a></p><p>Can you tell us which is the Somfy product you try to install and its MAC address ?</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Mon, 26 Nov 2018 14:54:49 GMT https://forum.somfy.fr/questions/1816999-error-occurred/answers/4134372 https://forum.somfy.fr/questions/1816999-error-occurred/answers/4134372 4134372 answer 0 https://forum.somfy.fr/users/9344199 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/4a33825b261c465e/avatar_normal.png?b8d1c08 1816999 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello. I have tried calling &quot;somyfy&quot; and was on hold for a PAID call for 20 minutes and then hung up on. Great customer service. I have been trying to install this home security system for 2 days, each time resulting in an &quot;unexpected error occurred&quot;. I have tried all the expected manipulations of resetting, re-booting, turning wifi on and off. I am a complete loss here. The lack of customer service is a total shock for 300 some euro home alarm system that is impossible to install.</p></div> <div class="body-ft"></div> </div> Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello !</p><p>In which country are you ?</p></div> <div class="body-ft"></div> </div> Thu, 22 Nov 2018 20:36:52 GMT https://forum.somfy.fr/questions/1816999-error-occurred/answers/4126905 https://forum.somfy.fr/questions/1816999-error-occurred/answers/4126905 4126905 answer 0 https://forum.somfy.fr/users/11672988 theme-c/avatars/48.png 1816999 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello. I have tried calling &quot;somyfy&quot; and was on hold for a PAID call for 20 minutes and then hung up on. Great customer service. I have been trying to install this home security system for 2 days, each time resulting in an &quot;unexpected error occurred&quot;. I have tried all the expected manipulations of resetting, re-booting, turning wifi on and off. I am a complete loss here. The lack of customer service is a total shock for 300 some euro home alarm system that is impossible to install.</p></div> <div class="body-ft"></div> </div>