[Forum Somfy] Suivi de la question: Problem with Somfy Smoke Detector IO fr https://forum.somfy.fr/ Mon, 30 Dec 2024 10:51:25 GMT Mon, 30 Dec 2024 10:51:25 GMT answers Nicolas F. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour Steven,<br />Le detecteur de fumée IO n&#39;est pas compatible avec le kit de connectivtié (aucun capteur n&#39;est compatible avec le kit de connectivité)<br />Bonne journée</p></div> <div class="body-ft"></div> </div> Mon, 30 Dec 2024 10:51:25 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8950034 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8950034 8950034 answer 0 https://forum.somfy.fr/users/8832685 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/4b443c8bf1273e1e/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Steven S. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour</p><p>J’ai acquis le connectivité kit que j’ai installé sans problème</p><p>Puis j’ai acheté le smoke détector Io mais impossible a installé</p><p>Il n’est pas proposé dans les objets du connectivité kit</p><p>Merci de m’indiquer la procédure à suivre </p><p>Connectivity kit 1209 3345 </p><p>Cdt</p></div> <div class="body-ft"></div> </div> Sun, 29 Dec 2024 13:33:01 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8949635 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8949635 8949635 answer 0 https://forum.somfy.fr/users/18868149 theme-c/avatars/48.png 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Mihai M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Thanks for the info. Is there any way thos detector can be repaired by resetting it other way than pressing the test button? maybe shortcircuiting any pins on the micro-controller from the mainboard?<br />I tested to see if it detects smoke without adding it to Tahoma, and it detects the smoke successfully. So, apart from the reset which doesn&#39;t work, the detectors function properly.<br />Thank you,<br />Mihai</p></div> <div class="body-ft"></div> </div> Thu, 08 Aug 2024 06:44:00 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8802344 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8802344 8802344 answer 0 https://forum.somfy.fr/users/19951063 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/9aa8bd3645f41c61/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Mihai M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Thanks for the info. is there any way this detector can be repaired? I tested to see if it</p></div> <div class="body-ft"></div> </div> Thu, 08 Aug 2024 06:40:37 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8802341 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8802341 8802341 answer 0 https://forum.somfy.fr/users/19951063 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/9aa8bd3645f41c61/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Nicolas F. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>After reset ( 3bips and another 3 bips) le led stay blinking ever 2 sec, to notify it&#39;s in programmation mode.<br />If it doesn&#39;t, it seem&#39;s like the detector is defect.<br />have a nice day</p></div> <div class="body-ft"></div> </div> Wed, 07 Aug 2024 13:18:02 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801722 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801722 8801722 answer 0 https://forum.somfy.fr/users/8832685 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/4b443c8bf1273e1e/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Mihai M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Nicolas, I have already replaced the CR123 with a new one. <br />What shoud be the bahaviour of the led when the detector is reset? It should blink differently? <br />Thanks</p></div> <div class="body-ft"></div> </div> Wed, 07 Aug 2024 11:12:52 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801503 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801503 8801503 answer 0 https://forum.somfy.fr/users/19951063 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/9aa8bd3645f41c61/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Nicolas F. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Mihai,<br />you have to change the CR123 battery and add again in tahoma.<br />have a nice day.</p></div> <div class="body-ft"></div> </div> Wed, 07 Aug 2024 10:55:10 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801456 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8801456 8801456 answer 0 https://forum.somfy.fr/users/8832685 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/4b443c8bf1273e1e/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Mihai M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have the exact same issue. I deleted the smoke detector from Tahoma and I tried to add it again. Before adding it I tried to reset the detector to factory default, but there is nowhere in the documentation mentioned how the led should blink after the device is reset. I tried holding the test button until I heard 6 beeps (3 bips, then another 3 bips), then tried to add it to Tahoma, but Tahoma says there is no smoke detector found.</p><p>How can I properly reset this to factory defaults?<br />thanks,<br />Mihai</p></div> <div class="body-ft"></div> </div> Tue, 06 Aug 2024 21:12:27 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8800727 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/8800727 8800727 answer 0 https://forum.somfy.fr/users/19951063 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/9aa8bd3645f41c61/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div> Thomas M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Adam,</p><p>Regarding your problem and the différent manipulations that you have tried to fix it, your smoke detector seems to be defective.</p><p>To manage the replacment of it I need some of your personnal informations that is why i just sent you an email.</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Wed, 13 Feb 2019 12:45:44 GMT https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/4346641 https://forum.somfy.fr/questions/1894157-problem-with-somfy-smoke-detector-io/answers/4346641 4346641 answer 0 https://forum.somfy.fr/users/4254241 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/6721bd680f217fb3/avatar_normal.png?3389a2e 1894157 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m having a problem with one of my 2 Smoke detectors. It doesn&#39;t seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I&#39;ve seen on the forums and I&#39;ve tried all the suggested manipulations. </p><p>The device constantly shows no battery, even after I&#39;ve bought brand new batteries for it and changed them.</p><p>(See attached image)</p><p>I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:</p><p>(See attached image)</p><p>The distance between the detector and the tahoma is less than 10 meters and it&#39;s closer than the upstairs detector that is working perfectly.</p><p>Any suggestions on how to fix this?</p><p>Thanks,</p><p>Adam</p></div> <div class="body-ft"></div> </div>