[Forum Somfy] Suivi de la question: cannot connect to thermostat fr https://forum.somfy.fr/ Wed, 29 May 2019 14:23:07 GMT Wed, 29 May 2019 14:23:07 GMT answers Jérémy N. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dear Christos,</p><p>Sorry for delayed answer.<br />The 3 first letters of your email are zpi*****@gmail.com</p></div> <div class="body-ft"></div> </div> Wed, 29 May 2019 14:23:07 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4625246 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4625246 4625246 answer 0 https://forum.somfy.fr/users/9987351 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d3d213f05514d551/avatar_normal.png?3389a2e 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Christos G. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Jeremy !<br />Please see my last post<br />Is there someone in Greece I can talk to ?!<br />The whole thing is getting very frustrating.</p></div> <div class="body-ft"></div> </div> Mon, 27 May 2019 13:20:19 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4619149 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4619149 4619149 answer 0 https://forum.somfy.fr/users/12971945 theme-c/avatars/48.png 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Christos G. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Jeremy !<br />Please see my last post</p></div> <div class="body-ft"></div> </div> Sat, 18 May 2019 07:27:25 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4597600 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4597600 4597600 answer 0 https://forum.somfy.fr/users/12971945 theme-c/avatars/48.png 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Christos G. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>dear jeremy we cannot connect with the thermostat since we do not remember which email was used for activation in Sep 2018.</p><p>Before you reset it, please tell me if possible, the three first letters of the email that we used to activate it back in Sep 2018. I am sure that with the three first letters I can locate the email and I can connect.</p><p>Many thanks</p></div> <div class="body-ft"></div> </div> Sun, 12 May 2019 10:20:29 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4582330 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4582330 4582330 answer 0 https://forum.somfy.fr/users/12971945 theme-c/avatars/48.png 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Jérémy N. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dear Sir,</p><p>The product has already been activated and is already connected to our server.</p><p>If we reset it the product will lose all the data since its activation date (September 2018)</p><p>I will contact you in private to get your information so that we can confirm whether your product can be reset.</p></div> <div class="body-ft"></div> </div> Mon, 06 May 2019 08:24:52 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4566683 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4566683 4566683 answer 0 https://forum.somfy.fr/users/9987351 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d3d213f05514d551/avatar_normal.png?3389a2e 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Christos G. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Thanks Pierre!<br />The thermostat pin is 1732-0279-8899<br />The somfy site in Greece redirects for all questions to somfy.fr<br />The server is in France thus it can be resolved.<br />Lets see the Yellow&#39;s response !</p></div> <div class="body-ft"></div> </div> Tue, 30 Apr 2019 06:46:39 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552998 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552998 4552998 answer 0 https://forum.somfy.fr/users/12971945 theme-c/avatars/48.png 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi !</p><p>I do not think a Yellow here in France can help you. Give the thermostat PIN and wait for an answer.</p></div> <div class="body-ft"></div> </div> Tue, 30 Apr 2019 06:42:45 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552980 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552980 4552980 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Christos G. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Pierre ! <br />I live in Greece.<br />The thermostat has been activated but it does not connect to any account (most probable is that I forgot the email account it was connected to). <br />Thus I want to reset the thermostat and reactivate it to a new email account.<br />--------------------<br />I do not know if it possible for somfy.fr to connect the already activated thermostat to my existing email account.<br />--------------------<br />In addition I cannot login to <a href="https://www.tahomalink.com" rel="nofollow">https://www.tahomalink.com</a> and it says &quot;invalid login or password&quot;.</p></div> <div class="body-ft"></div> </div> Tue, 30 Apr 2019 05:54:29 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552901 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4552901 4552901 answer 0 https://forum.somfy.fr/users/12971945 theme-c/avatars/48.png 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi !</p><p>In which country do you live ?<br />Where is the tahoma connected ?</p></div> <div class="body-ft"></div> </div> Sun, 28 Apr 2019 04:30:22 GMT https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4548083 https://forum.somfy.fr/questions/1963035-cannot-connect-to-thermostat/answers/4548083 4548083 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 1963035 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I have a problem with my thermostat. I have activated the product but it does not connect to the tahoma account. Can you reset it and I will try again.<br />My code is 1732-0279-8899</p></div> <div class="body-ft"></div> </div>