[Forum Somfy] Suivi de la question: Okidokeys migration

Réponse de Thomas M.

Thomas M. — Mon, 24 Jun 2019 10:11:40 GMT

Hello Bob,

I have the confirmation that your connected Door Lock is from US, Somfy didn't buy the american part of Okidokeys and we can't migrate your door lock to our server.

Regards,

Réponse de Bob B.

Bob B. — Fri, 21 Jun 2019 14:00:34 GMT

See... I have attached a phone from that same form I filled out 5 DAYS AGO! THE EMAIL SAID I WOULD RECIEVE IT BACK IN 48 HOURS. I still have not.

Réponse de Thomas M.

Thomas M. — Fri, 21 Jun 2019 12:06:59 GMT

Bob,

Please fill the form on the link below and you will receive an email to confirm the migration of your connected doorlock.

Serrure connectée (Okidokeys) non reconnue sur le portail Somfy

Regards,

Réponse de Bob B.

Bob B. — Fri, 21 Jun 2019 11:53:40 GMT

Installed it in France.

Réponse de Thomas M.

Thomas M. — Fri, 21 Jun 2019 11:32:03 GMT

Hello Bob,

Do you install this Connected Doorlock in France or it's in US ?

Regards,

Réponse de Jean-Luc B.

Jean-Luc B. — Fri, 21 Jun 2019 04:13:35 GMT

Hi !

Sometimes you have to wait a week to get an answer !

Réponse de Bob B.

Bob B. — Fri, 21 Jun 2019 00:40:50 GMT

Why is no one responding to me now?!

Réponse de Bob B.

Bob B. — Thu, 20 Jun 2019 20:57:38 GMT

Hello???!!!???

Réponse de Bob B.

Bob B. — Thu, 20 Jun 2019 16:27:58 GMT

How long will this take? I've been waiting for a long time.

Réponse de Jean-Luc B.

Jean-Luc B. — Wed, 19 Jun 2019 06:25:22 GMT

Hi !

Wait here for the answer of a Yellow

Have a good day !