[Forum Somfy] Suivi de la question: Somfy One + no connection

Réponse de Stefano M.

Stefano M. — Tue, 18 Feb 2025 18:30:21 GMT

Hello everyone, I’m just experiencing the exact same problem. My Somfy One has a fixed blue light on and nothing happens if it try to reset it or access via app. Tried to plug to different chargers but the nothing happens. Even unplugged the blue light remains. The Sofy One is inaccessible.

Réponse de Thomas M.

Thomas M. — Wed, 18 Dec 2019 12:17:51 GMT

Hello Dominic,

According the reaction of your Somfy One, it seems to be defective. In order to manage you After-sales Service I need some personal datas and that is why we will continue our discussion by email.

Regards,

Réponse de Dominic M.

Dominic M. — Tue, 17 Dec 2019 11:46:56 GMT

Hi Thomas,

the LED is a perpetual blue, it does not flash. It will not reset, and I cannot connect to the box at all. I have tried all sorts of resets, deleted the box from my WiFi, etc., and nothing works.

Réponse de Thomas M.

Thomas M. — Tue, 17 Dec 2019 11:14:00 GMT

Hello Dominic,

Really Everyone got the Same problem ? Do you just know how many Somfy One are installed and working without issue compared to the few problem that you read on internet ?

In order to diagnostic the issue that you meet with the Somfy One, can you tell me how does the LED react (colors and blinking) of the Somfy One during the RESET and installation trying ?

Regards,