[Forum Somfy] Suivi de la question: Connexoon io

Réponse de Tom D.

Tom D. — Fri, 10 Jul 2020 11:57:20 GMT

Hi Thomas

We are working and many thanks for your support

Kind regards

Tom

Réponse de Thomas M.

Thomas M. — Fri, 10 Jul 2020 10:05:22 GMT

Good Morning Tom,

I have deleted your account, can you try to activate your TaHoma ?

Regards,

Réponse de Tom D.

Tom D. — Tue, 07 Jul 2020 11:22:29 GMT

Installed in France, FRÉJUS. With Orange.fr

When I try and register it with the fr server with the pin. It tells me my email address is already taken.

Perhaps you need to delete me completely and I start again.

Réponse de Thomas M.

Thomas M. — Tue, 07 Jul 2020 11:12:39 GMT

Good Afternoon Tom,

Where this Tahoma is installed ? In France or in an other country ?

Regards,

Réponse de Tom D.

Tom D. — Mon, 06 Jul 2020 16:02:19 GMT

Hi Thomas, it is the same problem on either server

,com or .fr

Here is the .fr attachment saying the same

Réponse de Thomas M.

Thomas M. — Mon, 06 Jul 2020 15:04:06 GMT

Tom,

Do you try to activate your TaHoma on the French server ? Cause this email is knwon on French server and if you try on an other server it will not work.

Regards,

Réponse de Tom D.

Tom D. — Mon, 06 Jul 2020 08:25:01 GMT

Hi Thomas, it did not worked for the same problem and I share a photo of the problem

Réponse de Tom D.

Tom D. — Mon, 06 Jul 2020 08:17:51 GMT

Merci Thomas de an autre Thomas

Réponse de Thomas M.

Thomas M. — Mon, 06 Jul 2020 08:16:14 GMT

Good Morning Tom,

The Connexoon have been deleted from your account, you can activate your TaHoma box without problem now.

Regards,

Réponse de Jean-Luc B.

Jean-Luc B. — Thu, 02 Jul 2020 11:30:56 GMT

Hi Tom

A Yellow will contact you for this connection problem.

Regards

Réponse de Tom D.

Tom D. — Thu, 02 Jul 2020 11:05:30 GMT

Here is my problem. I can not register my Tahoma module as my account and email is used for the old connexoon which is now not now connected. Can you cancel my connexoon or tell me how to do it as it can not solution on my account

Réponse de Tom D.

Tom D. — Thu, 02 Jul 2020 10:44:31 GMT

Yahoos should TAHOMA module

I believe the problem is that my account is with my old connexoon and needs to be cancelled as it's confusing me as another person now

Réponse de Tom D.

Tom D. — Thu, 02 Jul 2020 10:11:44 GMT

i am unable to log in to my compte on the tahoma app for my new yahoos module. it tells me my pass is wrong even when i change it

Réponse de Tom D.

Tom D. — Thu, 25 Jun 2020 09:40:32 GMT

Many thanks

Réponse de Jean-Luc B.

Jean-Luc B. — Thu, 25 Jun 2020 09:20:59 GMT

Hi !

Yes, Tahoma will be fully compatible with your RTS engines and remote controls.

Regards

Réponse de Tom D.

Tom D. — Wed, 24 Jun 2020 16:24:41 GMT

Question. Will Tahoma connect to my Telis chronis and RTS system?

Réponse de Tom D.

Tom D. — Mon, 22 Jun 2020 13:58:22 GMT

Many thanks for responding even if it's bad news. Guess it has a higher frequency than RTS. Now I have a Connexoon IO running spare. But my fault.
Kind regards

Tom

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 22 Jun 2020 13:52:38 GMT

Hi Tom !

Exactly! This is why I asked you the reference of the Chronis which therefore works in RTS.

Connexoon is not compatible with the RTS protocol.

Sorry!

Best regards !

Réponse de Tom D.

Tom D. — Mon, 22 Jun 2020 13:47:10 GMT

Hi,

I have 6 rts uno controls for 6 volets
They're controlled by a Telis chronis 6 Central controller.

I am thinking the connexoon io I purchased is on a different frequency from the RTS?

Many thanks for responding

Kind regards,

Tom

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 22 Jun 2020 09:10:04 GMT

Hi Tom

What is the reference of your Chronis?

Regards