[Forum Somfy] Suivi de la question: Wifi Connection to Protexiom fr https://forum.somfy.fr/ Mon, 11 Jan 2021 15:08:02 GMT Mon, 11 Jan 2021 15:08:02 GMT answers Thomas M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Good Afternoon Dimitrios,</p><p>Yes, the batteries of your central unit seem to be totaly empties. Begin to replace the four LR20 batteries.</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Mon, 11 Jan 2021 15:08:02 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6268348 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6268348 6268348 answer 0 https://forum.somfy.fr/users/4254241 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/6721bd680f217fb3/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Good morning. Suddenly I have no access to my protexiom GSM unit by any means WiFi. Keypad or other. <br />By taping Menu and my code I get the message “phone diaper missing”. I recently had notification from the unit that the Phone Dialer battery is low. Can it be that this is the issue? Would this be solved by replacing the battery ? Thanks for your guidance</p></div> <div class="body-ft"></div> </div> Mon, 11 Jan 2021 12:47:45 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6267656 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6267656 6267656 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello again, further to my previous message, can you please send me config directions for my actual router type? I have downloaded the instructions of the listed router in my account (OTE-ADSL ZTEZHXN-H108NS) but they have no relation to the actual router (ZTE ZXHN H168N) configurable parameters which is very confusing. thanks a lot</p></div> <div class="body-ft"></div> </div> Fri, 08 Jan 2021 11:33:17 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260203 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260203 6260203 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>also i now cannot connect to the main unit even from my LAN. it seems that the user codes do not work anymore? is this something that you do or should I reset the Central Unit ?</p></div> <div class="body-ft"></div> </div> Fri, 08 Jan 2021 11:04:13 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260100 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260100 6260100 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>thank you. <br />I connected to my account and show the following:<br />HTTP is 80, HTTPS is 443<br />I see the following error messages when in configuration page:<br />error no magic box found <br />error code 500<br />Also the modem type appears as OTE-ADSL ZTEZHXN-H108NS while the actual one is ZTE ZHXN-H168N. <br />does this play a role ?</p></div> <div class="body-ft"></div> </div> Fri, 08 Jan 2021 10:57:09 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260074 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6260074 6260074 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Thomas M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Good Morning Dimitrios,</p><p>The 80 port fowarding is working but not the 443.</p><p>Can you connect to your account at the link below in user account : </p><p><a href="https://www.alarmsomfy.eu" rel="nofollow">https://www.alarmsomfy.eu</a></p><p>Then click on configuration, are the ports HTTP and HTTPS are 80 and 443 ?</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Fri, 08 Jan 2021 10:11:01 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6259804 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6259804 6259804 answer 0 https://forum.somfy.fr/users/4254241 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/6721bd680f217fb3/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Good afternoon . <br />Following my last response, is there something you advise me to do to make it work ? Thanks a lot for your update</p></div> <div class="body-ft"></div> </div> Thu, 07 Jan 2021 16:25:01 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6257896 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6257896 6257896 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>OK changed it to 192.168.1.254 which is the LAN IP for the router. still does not work<br />I send you the port forwarding setting of the router. Please let me know if OK or what else to check. Thanks</p></div> <div class="body-ft"></div> </div> Wed, 06 Jan 2021 15:49:46 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6254156 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6254156 6254156 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Thomas M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dimitrios,</p><p>If the Modem IP address IS 192.168.1.254, the Primary DNS should not be 192.168.1.1. Can you change this D.N.S. in order to have 192.168.1.254 ?</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Wed, 06 Jan 2021 14:46:07 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253900 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253900 6253900 answer 0 https://forum.somfy.fr/users/4254241 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/6721bd680f217fb3/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>please see my current settings (attached) . also my rooter type in case you can direct me to certain checks is ZTE ZXHN H168N. Thanks again for your kind help</p></div> <div class="body-ft"></div> </div> Wed, 06 Jan 2021 13:40:31 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253581 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253581 6253581 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>thank you Thomas. I have tried to connect using the specified domain name for remote connection but i get the message: network not available, check your connection. I have used an online tool to check ports status and both ports 80 &amp; 443 are open. Any idea as to what to check or do further ? thanks a lot</p></div> <div class="body-ft"></div> </div> Wed, 06 Jan 2021 13:16:16 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253484 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6253484 6253484 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Thomas M. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Good Morning Dimitrios,</p><p>You already create an account with this Transmistter and you can create only one account for one equipment.</p><p>I just sent your account information by email.</p><p>Regards,</p></div> <div class="body-ft"></div> </div> Wed, 06 Jan 2021 11:10:46 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6252915 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6252915 6252915 answer 0 https://forum.somfy.fr/users/4254241 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/6721bd680f217fb3/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi !</p><p>We must now be patient. It&#39;s a Yellow (technician) that will contact you very soon.</p></div> <div class="body-ft"></div> </div> Tue, 05 Jan 2021 12:34:46 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6249710 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6249710 6249710 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dear Jean-Luc, Thank you for updating me on next steps</p></div> <div class="body-ft"></div> </div> Tue, 05 Jan 2021 11:26:00 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6249385 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6249385 6249385 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>transmitter number is 619988 thanks</p></div> <div class="body-ft"></div> </div> Mon, 04 Jan 2021 19:34:39 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247664 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247664 6247664 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>The 6-digit number is the first in the &quot;list of items&quot;. You can also find it on a label affixed to the side of the transmitter. (As on the attached example)</p><p>regards !</p></div> <div class="body-ft"></div> </div> Mon, 04 Jan 2021 19:26:12 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247635 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247635 6247635 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Dimitrios T. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>thank you for your quick reply. I have installed it new a couple of years back. I have now tried to use the wifi access app. Not sure if I have created an account in the past. Can you help me with where to find the 6 digit transmitter number ?</p></div> <div class="body-ft"></div> </div> Mon, 04 Jan 2021 17:58:53 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247350 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247350 6247350 answer 0 https://forum.somfy.fr/users/16735491 theme-c/avatars/48.png 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello</p><p>Is your Protexiom system new?<br />Otherwise, an account may already exist.<br />Leave the 6-digit transmitter number here. (This number starts with 5 or 6) and a Yellow will check if there is already an account.</p><p>Have a good day !</p></div> <div class="body-ft"></div> </div> Mon, 04 Jan 2021 17:19:03 GMT https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247214 https://forum.somfy.fr/questions/2562734-wifi-connection-to-protexiom/answers/6247214 6247214 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 2562734 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router. <br />The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot</p></div> <div class="body-ft"></div> </div>