[Forum Somfy] Suivi de la question: Why I can't find the IPadres / MACadres of my Somfy device

Réponse de Jean-Luc B.

Jean-Luc B. — Tue, 30 Nov 2021 13:06:58 GMT

Hi,

You should know that this model will soon no longer be marketed.
It can still be found on the Somfy France online store in the form of packs.
I invite you to contact Somfy Netherlands: https://www.somfy.nl/

Have a good day !

Réponse de Belle A.

Belle A. — Tue, 30 Nov 2021 10:47:50 GMT

Hi Jean-luc. Okay, that's very clear now. I will try to find a technician who can fix it. About the one option you mentioned 'replace the alarm center' - do you have a link to order this from Somfy? Thanks again.

Réponse de Jean-Luc B.

Jean-Luc B. — Tue, 30 Nov 2021 06:37:51 GMT

Hello Belinda

Indeed, the IP module is not sold separately.
Either have it fixed.
Either replace the alarm center.
Either you leave without module. The alarm functions remain operational.

Regards,

Réponse de Belle A.

Belle A. — Tue, 30 Nov 2021 05:32:35 GMT

Good morning Jean-Luc. That's unfortunate to hear. Did I understand it correctly that my only option now is to call a technician to manually fix it since buying a new IP module isn't sold separately? Were you able to fix yours too? Thank you. Belinda

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 29 Nov 2021 19:43:44 GMT

Hi Belinda

Unfortunately this module is not sold separately. The cost of a repair would be more important than buying a new alarm! You're out of luck, I've had this module myself for over 10 years!
Sorry but I can't help you more than that!

Regards,

Réponse de Belle A.

Belle A. — Mon, 29 Nov 2021 17:38:35 GMT

Hi Jean-Luc,
That's what I'm afraid of. In that case, is the IP module I need still on stock? Can you please provide me a link of the right IP module where I can order online?
And were we just unfortunate that our IP module got faulty? Or is 6 years the normal lifespan of this IP module? Thanks again. Belinda

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 29 Nov 2021 15:49:22 GMT

Hello

Sorry for the late response !
Given the state of the LEDs, I can confirm that the IP module is faulty.
Unfortunately, the alarm center is no longer guaranteed.

Regards,

Réponse de Belle A.

Belle A. — Mon, 29 Nov 2021 15:05:54 GMT

Hallo Jean-Luc,

In the meantime a family friend who has IT background has tried to help us check if the IP issue is a result of defective UTP cable or a router issue. After doing some tests, both were not an issue or problem at all. We have ruled it out so it seems that the problem is perhaps in the IP module itself like you said..

Looking forward to your response. Thank you.

Regards,
Belinda

Réponse de Belle A.

Belle A. — Tue, 23 Nov 2021 10:21:03 GMT

Good morning Jean Luc,

I opened the alarm panel. To make sure that I give the correct information, I made a photo for you to see which lights are blinking and which are red and green and steady. Please see attach jpeg file.

I just double checked my archive record, I have traced that the installation was done on 16 Dec 2015. If I trace the email correspondence with Somfy Netherlands looks like I bought it around 8 Dec 2015.

My residence country is in The Netherlands.

Looking at the picture it says:
MODULE IP 2493-01
0050c2c84d2a
EU 00113
bV2.7 aV10.7 28/14
made in France
SOMFY 74300 CLUSES

Please let me know if you still need further information. Thank you.

Kind regards,
Belinda

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 22 Nov 2021 16:01:39 GMT

Hi !

Open the alarm panel and check that the LED at the top right of the IP module is flashing. Otherwise, there is a good chance that the module is out of order.

When in 2016? In which country do you live ?

Have a good day !

Réponse de Belle A.

Belle A. — Mon, 22 Nov 2021 09:41:49 GMT

P.S.

is there a way to double check if the IP module is indeed faulty? And if so can I replace it only this part or does it mean teplacing the whole alarm unit (protexiom alarm centrale)?

Réponse de Belle A.

Belle A. — Mon, 22 Nov 2021 09:05:08 GMT

Hello Jean-Luc,

Thank you for your quick response. The alarm was installed in 2016. The model is Protexiom Optimum GSM.

Regards,
Belinda

Réponse de Jean-Luc B.

Jean-Luc B. — Mon, 22 Nov 2021 07:30:35 GMT

Hello

From what you describe, it seems that the IP module of your alarm is faulty. How old is your alarm? What is his model?

Good day !