[Forum Somfy] Suivi de la question: Decouple Connectivity Kit and move account fr https://forum.somfy.fr/ Wed, 26 Oct 2022 12:04:37 GMT Wed, 26 Oct 2022 12:04:37 GMT answers Tino <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour Nicolas,<br />many thanks. I will give it a try.</p></div> <div class="body-ft"></div> </div> Wed, 26 Oct 2022 12:04:37 GMT https://forum.somfy.fr/questions/3042836-decouple-connectivity-kit-and-move-account/answers/7922027 https://forum.somfy.fr/questions/3042836-decouple-connectivity-kit-and-move-account/answers/7922027 7922027 answer 0 https://forum.somfy.fr/users/18996327 theme-c/avatars/48.png 3042836 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour and hello,</p><p>by a mistake my account was moved from the german website of Somfy (where I ordered my devices) to the french system. <br />Now my Connectivity Kit is registered in France. Also if I try to login to the german website I will get an error but on the french website it works. I can see my Connectivity Kit but not my orders (I guess they are still in the german system).</p><p>The german support hotline isn&#39;t able to help me and reffered me to the french colleagues. So here I am and hope that someone can help me.</p><p>Please bring back (merge) my whole account back to the german somfy system. If that is not possible:<br />Please decouple my connectivity kit from my account so that I can use it with a new one. [PIN 2102-2806-2659]</p><p>Merci, and thank you very much</p></div> <div class="body-ft"></div> </div> Nicolas F. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Tino,<br />I&#39;ve reset your connectivity kit, you can appair it to the german server.<br />have a nice day.</p></div> <div class="body-ft"></div> </div> Wed, 26 Oct 2022 11:35:10 GMT https://forum.somfy.fr/questions/3042836-decouple-connectivity-kit-and-move-account/answers/7921936 https://forum.somfy.fr/questions/3042836-decouple-connectivity-kit-and-move-account/answers/7921936 7921936 answer 0 https://forum.somfy.fr/users/8832685 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/4b443c8bf1273e1e/avatar_normal.png?3389a2e 3042836 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour and hello,</p><p>by a mistake my account was moved from the german website of Somfy (where I ordered my devices) to the french system. <br />Now my Connectivity Kit is registered in France. Also if I try to login to the german website I will get an error but on the french website it works. I can see my Connectivity Kit but not my orders (I guess they are still in the german system).</p><p>The german support hotline isn&#39;t able to help me and reffered me to the french colleagues. So here I am and hope that someone can help me.</p><p>Please bring back (merge) my whole account back to the german somfy system. If that is not possible:<br />Please decouple my connectivity kit from my account so that I can use it with a new one. [PIN 2102-2806-2659]</p><p>Merci, and thank you very much</p></div> <div class="body-ft"></div> </div>