[Forum Somfy] Suivi de la question: Tahoma Switch login issue, after upgrade to latest version fr https://forum.somfy.fr/ Wed, 30 Jul 2025 14:43:58 GMT Wed, 30 Jul 2025 14:43:58 GMT answers Dejan V. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello.</p><p>official answer, from whom?</p><ul><li>Germany can&#39;t help</li><li>Croatia doesn&#39;t want to help</li></ul><p>And I can&#39;t use your device or change the scenes.</p><p>Plus, the device hasn&#39;t worked since the last upgrade and as far as I&#39;ve heard, I&#39;m not an isolated case.</p><p>I expected at least your understanding, because all other support has failed.</p><p>The username and password are good, as I can still see the device in HomeAssistant.</p><p>I have tested several IOS devices, the same on all of them</p><p>Thanks, Dejan.</p></div> <div class="body-ft"></div> </div> Wed, 30 Jul 2025 14:43:58 GMT https://forum.somfy.fr/questions/3623769-tahoma-switch-login-issue-after-upgrade-to-latest-version/answers/9161585 https://forum.somfy.fr/questions/3623769-tahoma-switch-login-issue-after-upgrade-to-latest-version/answers/9161585 9161585 answer 0 https://forum.somfy.fr/users/20231645 theme-c/avatars/48.png 3623769 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour,</p><p>I would like to ask for help.</p><p>After the latest upgrade of the Tahoma Switch device, login is no longer possible (IOS device).<br />I contacted Somfy Slovenia, where I bought the device, and they forwarded the data to Somfy Germany, which refused to help, saying that the device is registered in Croatia.<br />Somfy Croatia, however, refused to help because the device was not installed by their service providers.<br />Don&#39;t get me wrong, I chose Croatia, which is very close to me, and Slovenia is not on the list.<br />Now, I can wipe my nose because I trusted the Croatians.<br />As good as Tahoma Switch is, I can&#39;t speak for the support in my case.<br />If I can&#39;t log in, how will I upgrade the device next time so that it works again?</p><p>I think you are my last hope, so I ask for your understanding.</p><p>The device PIN is 2006-7362-4330.</p><p>Thanks and best regards, Dejan.</p><p>Merci,</p></div> <div class="body-ft"></div> </div> Jean-Luc B. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello</p><p>Since the device is certainly not known to French servers, I don&#39;t think French customer service can help you. However, please wait for an official response.</p><p>Have a nice day!</p></div> <div class="body-ft"></div> </div> Wed, 30 Jul 2025 08:57:23 GMT https://forum.somfy.fr/questions/3623769-tahoma-switch-login-issue-after-upgrade-to-latest-version/answers/9160865 https://forum.somfy.fr/questions/3623769-tahoma-switch-login-issue-after-upgrade-to-latest-version/answers/9160865 9160865 answer 0 https://forum.somfy.fr/users/12097556 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/acab37458793fb45/avatar_normal.png?3389a2e 3623769 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour,</p><p>I would like to ask for help.</p><p>After the latest upgrade of the Tahoma Switch device, login is no longer possible (IOS device).<br />I contacted Somfy Slovenia, where I bought the device, and they forwarded the data to Somfy Germany, which refused to help, saying that the device is registered in Croatia.<br />Somfy Croatia, however, refused to help because the device was not installed by their service providers.<br />Don&#39;t get me wrong, I chose Croatia, which is very close to me, and Slovenia is not on the list.<br />Now, I can wipe my nose because I trusted the Croatians.<br />As good as Tahoma Switch is, I can&#39;t speak for the support in my case.<br />If I can&#39;t log in, how will I upgrade the device next time so that it works again?</p><p>I think you are my last hope, so I ask for your understanding.</p><p>The device PIN is 2006-7362-4330.</p><p>Thanks and best regards, Dejan.</p><p>Merci,</p></div> <div class="body-ft"></div> </div>