Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma.

Merci de patienter et de n'effectuer aucunes manipulations (changement de mot de passe / suppression de compte / etc).

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Adam G.

Membre depuis le 29/12/2018

  • 3 questions posées
  • 32 réponses
  • 0 meilleures réponses (0%)
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Alarm status still not updating on Tahoma. Could this please be fixed?
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    It's not working for me either. I'm getting more and more disappointed with Somfy, this problem with verisure seems to be just one in a long line of problems. I recommend you...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Hello, For the last couple of months since the link with Verisure has been restored the service has not been very reliable. I use the Night Mode of the Verisure alarm...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Hello, It has been working for the last few days, but it has not been reliable at all. Sometimes the latency can be quite high (if I turn off the alarm it can take a few...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Hi Laury, I've been in contact with them through direct messaging on Twitter (@VerisureFrance). They tried to get me to call them at 09 74 50 06 04, but I insisted that I...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Dear all, I contacted Verisure after 6 weeks of no service and they informed me that they still don't know when it will be restored. On another note; they did cut my...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    I just got a response from Verisure through Twitter of all places: Hello Adam, The service will be restored from August 28th. There is no manipulation to do. Still sorry...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Completely understood, Somfy has been responsive and that is appreciated. My displeasure is completely directed at Verisure.
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    No, if your company is following a proper secure development lifecycle, you should know in advance that your certificate is going to expire and start the renewal process...
  • Tahoma and Verisure

    Hello, Since Sunday evening it has not been possible to Arm/Disarm the Verisure alarm from the Tahoma Interface. When the alarm is armed directly from the Verisure, we...
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Adam G.
    Adam G.

    Adam G.

    Niveau
    1
    357 / 750
    points
    Hello, I've called Verisure as well. Their response was that their IT department is aware of the problem and that they are working to correct it. They had no idea when it...
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