Tahoma and Verisure

Hello,

Same problem for me...

Same for me since last Saturday...
No answer yet from an Yellow

Hello,

It would be great to get an acknowledgement from a representative of Somfy regarding this degradation of service.

Thanks,

Verisure link not working for over a week and no response from Somfy!

I'm very disappointed in the customer service of Somfy. You should at least acknowledge when there is a problem with your service and let your customers know that you are working on it.

Please escalate this issue and resolve this problem as soon as possible!

I agree... Very disappointed !

First very bad customer experience with Somfy support. No answer from it even if we are several users with same issue. Somfy Customer Sat & Quality department has some ways of improvement......
Very desapointed

Merci Nicolas F pour ce 1er retour et confirmation de prise en compte de ce dysfonctionnement. Nous restons attentifs sur l'avancement des analyses et des retours que vous nous ferez. Cordialement.
Bonne soirée.

No news.....

It's been almost a month since this problem has been reported to Somfy and not a word has come down on when a solution will be provided.

We are paying a monthly fee for this Verisure service and I know I've invested heavily in Tahoma and all of its peripherals (and it's damn expensive!), so I would expect that Somfy should get their act together and start urgently providing some customer service!!!

Please start with giving us a date when this case will be resolved.

Thanks,

Hello,

The control of the Verisure alarm is working from Tahoma after the update. There is still from time to time some minor annoyances where once I send the command from Tahoma, the alarm changes its state, but the Tahoma does not see the updated status, therefore it does not trigger the related scenario.

Also from time to time, if I disactivate the alarm directly, tahoma does not notice the status change. This is almost always happening on Sunday mornings, I've always just figured it was a bug.

-Adam

Connexion entre Somfy et Verisure encore en panne... Le statut de l’alarme dans TaHoma n’est pas mis à jour depuis hier après-midi. Des infos ?

Hello,

Same problem, now the status of the alarm does not update on the Tahoma side. Control functions are still working though.

Hello,

No the problem has not been corrected. The alarm status is still not updating.

Regards,

Adam

Aucune résolution à ce jour. La communication entre TaHoma et Verisure est toujours KO.

Yes, I can control the alarm from Tahoma, but my status is stuck in Full Activation mode, so all I can do is turn off the alarm from Tahoma.

-Adam

Des nouvelles de Verisure ??

Hi all,
I have spent hours on the phone with Verisure for this problem..., The only thing they had said that it's was probably a Somfy issue...
I have the same problem too.
I really hope that it will be resolve very soon.
Regards
Laury

Hello,

I've called Verisure as well. Their response was that their IT department is aware of the problem and that they are working to correct it. They had no idea when it would be resolved.

I asked about getting a refund for the time that the service was not working and they said that once the service is restored I could contact their reclamation service. Their logic seemed a bit circular, but of course they know nothing and there is nothing they can do, sorry.

I got the impression from Verisure that they really don't give a crap.

-Adam

A chaque fois c’est la même chose... des mois pour résoudre un problème de certificat... réinstaller un certificat est si compliqué ??

No, if your company is following a proper secure development lifecycle, you should know in advance that your certificate is going to expire and start the renewal process beforehand and avoid costly downtime for your customers.

You can be sure I'm going to be requesting compensation from Verisure! Almost 3 weeks now out of service!

Completely understood, Somfy has been responsive and that is appreciated. My displeasure is completely directed at Verisure.

I just got a response from Verisure through Twitter of all places:

Hello Adam,
The service will be restored from August 28th.
There is no manipulation to do.
Still sorry for the anomaly.
I remain available for any other request.
Jean Baptiste of the team VERISURE