Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma et Somfy Protect.

Nos équipes sont actuellement dédiées à la résolution de ce problème et nous vous tiendrons informés de l’avancement de la situation via ce bandeau d’information.

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Ismael

Membre depuis le 09/10/2023

  • 0 questions posées
  • 3 réponses
  • 0 meilleures réponses (0%)
  • Could you please remove a used Tahoma Switch from another account?

    Hello, I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him...
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points
    Bonjour, I have contacted somfy.es so that they can take the necessary steps in regards to PIN 2030-8167-5094 and they asked for an email from the email registered requesting...
  • Could you please remove a used Tahoma Switch from another account?

    Hello, I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him...
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points
    Hello, I have the same problem with pin: 2030-8167-5094 Can you delete the assignment please?
  • Could you please remove a used Tahoma Switch from another account?

    Hello, I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him...
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points
    Hi there, I have the same issue, 
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the...
Haut de page