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Question en attente de réponse

Les sujets Domotique

Could you please remove a used Tahoma Switch from another account?

Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?

The Pin is 2008-6007-4166.

Thank you very much!
Marcel

Marcel P.
Marcel P.

Marcel P.

Niveau
0
35 / 100
points
Consultations
consultée 1375 fois
Nombre de réponses
118 réponses
Thème
Domotique
Nom de l'auteur
Marcel P.
Date
30 septembre 2022
il y a environ 2 ans
question
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    Réponses

    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Hello,

    In which country was this TaHoma registered?

    Have a good day !

    Nom de l'auteur
    Jean-Luc B.
    Date
    réponse
    r
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points

    Hello Jean-Luc,

    the Switch is registered in France.

    Have also a nice day

    Nom de l'auteur
    Marcel P.
    Date
    réponse
    r
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    All right, Marcel.

    Wait, a Yellow will contact you shortly.

    Good Sunday !

    Nom de l'auteur
    Jean-Luc B.
    Date
    réponse
    r
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points

    Great!

    Merci Beaoucoup!

    Nom de l'auteur
    Marcel P.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Marcel,

    All is good for your Tahoma.

    Have a good day.

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Affan B.
    Affan B.

    Affan B.

    Niveau
    0
    11 / 100
    points

    Hi,

    I have the same issue with myfox Link with id Bu0111003CC6

    Please remove from the account so it can be usable again,

    Thankyou

    Nom de l'auteur
    Affan B.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
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    points
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    Hi Affan,

    All is good for you !

    Have a nice day.

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Salar A.
    Salar A.

    Salar A.

    Niveau
    0
    11 / 100
    points

    Hello
    Hope you guys are doing good. Can you please unlink my TaHoma box as well. The pin is 1213-6642-8795

    Thanks

    Nom de l'auteur
    Salar A.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Salar,

    Your box is on another server. It is necessary to contact your reseller.

    Have a nice day,

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Steffan V.
    Steffan V.

    Steffan V.

    Niveau
    0
    11 / 100
    points

    I have the same issue. Pin 2013 4939 8972

    Could you also de-couple this account so I can use it again.

    Nom de l'auteur
    Steffan V.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Stephan,

    All is good for you !

    Have a nice day.

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Lucas B.
    Lucas B.

    Lucas B.

    Niveau
    0
    11 / 100
    points

    Can you unlink my tahoma too please. Pin : 2001-8967-5527

    Nom de l'auteur
    Lucas B.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
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    Hi Lucas,

    I'm sending you an email to get some informations.

    Have a nice day,

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Tomas
    Tomas

    Tomas

    Niveau
    0
    12 / 100
    points

    Hello, I have the same issue, could you also help me to reset my Tahoma Switch? It was registered in Czech Republic

    Nom de l'auteur
    Tomas
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Tomas,

    We don't have access to the Czech Republic server. Please contact Somfy.Czech Republic.

    Have a nice day

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Daniel H.
    Daniel H.

    Daniel H.

    Niveau
    0
    14 / 100
    points

    Hello, I have the same issue. Bought my new Tahoma Switch from Amazon Warehouse (returned in 30days item) but it seems that previous user did not remove the Tahoma from cloud :( Can you please help to unlink Tahoma Switch with PIN: 2028-6448-7896 ? Thanks in advance. Best regards, Daniel

    Nom de l'auteur
    Daniel H.
    Date
    réponse
    r
    Vanessa F.
    Vanessa F.

    Vanessa F.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Daniel,

    We cannot find this box on the French server.
    I invite you to contact Amazon.

    Have a good day,

    Nom de l'auteur
    Vanessa F.
    Date
    réponse
    r
    Ervin B.
    Ervin B.

    Ervin B.

    Niveau
    0
    12 / 100
    points

    Hello guys, can you please unlink my Tahoma switch with the pin 2033-2471-1465 from the French server please? Thank you!

    Nom de l'auteur
    Ervin B.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Ervin,

    It's OK .

    Have a nice day.

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Pawel D.
    Pawel D.

    Pawel D.

    Niveau
    0
    12 / 100
    points

    I have the same problem, could you help me pleasee?
    My pin 2047-4042-5748
    Thank you so much

    Nom de l'auteur
    Pawel D.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Pawel,

    Your Tahoma is ready.

    Have a nice day,

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points

    Hi there,
    I have the same issue, 
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. Could you please delete the assignment to the other account?
    The Pin is 2040-6398-8932.
    Thank you very much.
    Ismael.

    Nom de l'auteur
    Ismael
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Ismael,
    The box is activated on the Spanish servers. Unfortunately we won't have access. Please contact somfy.es so that they can take the necessary steps.

    Have a nice day,

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points

    Hello, I have the same problem with pin:

    2030-8167-5094

    Can you delete the assignment please?

    Nom de l'auteur
    Ismael
    Date
    réponse
    r
    Ismael
    Ismael

    Ismael

    Niveau
    0
    33 / 100
    points

    Bonjour,

    I have contacted somfy.es so that they can take the necessary steps in regards to PIN 2030-8167-5094 and they asked for an email from the email registered requesting for the selection of the linked account. As I have no way to contact with the person that did so I ask you for an alternative way to do it, other way this Tahoma Switch is useless as an electronic garbage.

    Merci.

    Nom de l'auteur
    Ismael
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Ismael,

    I'm so sorry. Only Spain can do what is necessary. Please ask them to contact the previous owner to confirm the sale of his product.
    We will not have access to the data of this box in France.

    Have a nice day,

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Borna B.
    Borna B.

    Borna B.

    Niveau
    0
    11 / 100
    points

    Hello, I just purchased Connectivity Kit via Ebay, and the kit was previously registered with an account in France. Can you please unregister it from previous owner?

    PIN is: 2107-1694-7215

    Thank you

    Nom de l'auteur
    Borna B.
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Birna,

    It's OK now,

    Have a nice day

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r
    Marco
    Marco

    Marco

    Niveau
    0
    12 / 100
    points

    Hi
    I bought a NEW box in Leroymerlin.
    I cant install it because it tells me that this box is already linked to another account...

    Can you help me?
    PIN is 2036-8111-9993

    Merci

    Nom de l'auteur
    Marco
    Date
    réponse
    r
    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Marco,

    Now it's okay.

    Have a nice day

    Nom de l'auteur
    Gaëlle B.
    Date
    réponse
    r

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