Question en attente de réponse
Could you please remove a used Tahoma Switch from another account?
Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?
The Pin is 2008-6007-4166.
Thank you very much!
Marcel
Réponses
Hi, same issue here. PIN is 2035-9677-0174 . Can you reset please?
Hi Wouter,
I did what was necessary.
Have a nice day,
Hi Gaëlle, I tried again registering my Tahoma box but I still get "Associated box not compatible - Log in with an account associated with a compatible gateway to continue"
I've started the registration without a Tahoma account, I assume I should be able to create one during registration.
Any suggestions how to proceed,
Hello Support,
Could you also unlock my tahoma switch?
PIN 2016-5265-3057
Thanks in advance!
Hi, same issue with connectivity kit. PIN is 2105-1072-5935 . Can you reset please?
Hi Fons,
This box is under another server.
Please contact your dealer.
Have a nice day,
Hu Lurii,
It's okay now.
Have a nice day
Thanks for the response, would it be possible to know in which country my device is registered? PIN 2016-5265-3057 Then I could try to contact the local support there.
Hi Fons,
This box is on servers in Poland.
Have a nice day.
Hello
Can you please unlink my TaHoma box. PIN: 2041-0391-5434. Many thanks in advance. Kind regards, Andres
Same here.
Pin 2105 7632 7642
Registrered in Netherlands
Hello Andres and Remco,
I cannot find any active box linked to this PIN code.
Good day,
When connecting connectivity kit it says it is already linked to an account and ask for emailadres. I just purchased it.
What steps do you recommend for factory reset? It is useless now.
Good morning,
I found your kit. I don't have access to it because it was activated in the Netherlands.
We will not be able to unlink the account since we do not have access to the servers.
You must therefore contact your reseller.
Good day,
Hello Support,
Could you please unlock my tahoma switch? I bought it on ebay as new from customer return and perfectly functional... The PIN is: 2003-1266-5062
Thank you in advance!
Hi,
This box is ready to active.
Good day,
Could you please reset mine? I bought in Portugal but I dont actually know where server on country can be linked . Pin is 2043-0609-7531. Behind device I read Somfy 74300 cluses France and Somfy Yeadon LS19 7ZA UK
Hi Gabi !
We will have to wait for a Yellow to appear on this post.
Have a Good day !
Hi Gaby,
Your box is not activate.
Have a nice day,
Hello,
Same issue here.
PIN is 1216-7177-3577
Thank you
Hi Nicolas,
It's Okay !
Have a nice day,
Hello
Hope you guys are doing good. Can you please unlink my TaHoma box as well. The pin is 2029-4007-2117
Thanks
Hi Axel,
It's OK !
Have a nice day,
Please can you reset
PIN: 2036 – 2794 – 2712
Hi Joe,
This box is on the UK server. Please contact SOMFY UK.
Have a nice day,
Could you please unlock my Tahoma Switch PIN 2040-6774-7988 (purchased from Amazon)? If you can't, please let me know where it is registered. Thanks!
Hello Jaka,
I have deactivated your Tahoma. You can activate it now.
Have a nice day.
Could you please delete the assignment to the other account?
The Pin is 2052-6781-2121
hi sorin,
Your Tahoma is ready for a new activation.
Have a nice day
Hello, I have tried for over 4 HOURS to set up the Somfy Tahoma Switch but keep getting stuck in a loop saying 'This box is already linked to another account'. This is a new box provided by my electrician. Can you please reset it?
The PIN is 2057-7970-3118 . Thank you.
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