Question en attente de réponse
Could you please remove a used Tahoma Switch from another account?
Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?
The Pin is 2008-6007-4166.
Thank you very much!
Marcel
Réponses
I have a new tahoma switch. When I go to activate it it says I already have a box on my account. Yet when I log in I don't see a tahoma on it anywhere. Then pin I think that might be registered is the one I'm trying to activate.
Pin. 1611-1191-8737
Hi Justin,
Sorry I can't help you.
this model of tahoma is not sell in france so i don't have acces to it.
please contact the support of your country.
Have a nice day
Bonjour i bought this tahoma switch and it looks like it was previously linked to an account. It’s a refurbished item.
Here is the PIN 2087-9410-8055
Let le know if you mange to unlock it
Happy halidays
Hi Damien,
can you verify the pin code?
have a nice day
Hello yes i had a typo
2087-9410-6055
Damien,
This tahoma is not activated.
you can active it now with the tahoma by somfy app.
Have a nice day.
Hello
Hope you guys are doing good. Can you please unlink my TaHoma box as well. The pin is 2075-7916-0902.
Thank You!
Hi Rafael,
it's already ok for your box tahoma switch.
have a nice day
Hello, I have the same problem, I have purchased a second hand box on ebay from Estonia and it is linked to an account. I am in France and the box's pin is 2114-6388-6598.
Could you please unlock the box so that I can use it with my account?
Thanks a lot !
Bonjour Quentin,
Je vous confirme avoir fais le necessaire.
Bonne journée
Hi,
need help as well, I made a mistake instead of choosing Netherlands as country I choose United Sates now I cant activate it.
PIN 2078 6869 1843
Bonjour.
Merci beaucoup pour votre gentillesse et votre rapidité !
Bon courage !
I have the same problem, could you help me please? PIN: 2053-1360-5637.
Thank you
Hi Martin,
it's already ok. You can activate it now.
Have nice day.
Bonne journée
Hello,
Can you please unlink my TaHoma box as well.
The pin is 2075-7916-0902
Thanks
Rafael,
it's already ok.
have a nive day
Hello,
My account is configured for France; its possible to change it for US or exclude it definitely? Thank you! Rafaeldabbas@gmail.com
Hello Support,
Could you also unlock my tahoma switch?
PIN 2072-5570-4960
Thanks in advance!
hi Enikő,
It's already ok.
Have a nice day.
Hi Rafael,
It's ok your account is migrated to US country.
Have a nice day
Hi Dears , hope you doing will , could you please unlink my TaHoma box as well. The pin is 1103-0167-3491
Thank you
Majdi
Hello Dears , could you please unlink my Tahoma switch with the pin 1103-0167-3491 Thank you
Hi,
It's already ok.
Have a nice day.
Bonjour
I just bought a tahoma switch brand new in box and it’s linked to an account.
Please help me with this.
Here is the pin: 2085-8750-6002
Merci
hi Andrei,
Your Tahoma is ready for a new activation.
Have a nice day
Hello, I am in the same situation.
I have a home link but it's linked to another account.
It is registered in France.
The pin is BU01110197C71945
Thank you very much
Hi, I have the same issue, the box I am trying to register is linked to another account. Could you unlink it?
Pin: 2108-5351-5217 Thank you!
Bonjour David,
Je vous confirme avoir fais le necessaire.
bonne journée
Hi, even though you ensured me that the device was removed, unfortunately I have the same problem. If I try to register the device to another country, like DE, I get an unknown error, and if I try to register it to France, I get the "Already subscribed" error which means that the device is still linked to some account on the french database. Could you please check it again? the Pin is "2108-5351-5217".
Thank you.
Bonjour David,
It's already ok.
Have nice day.
Ce n'est pas ce
que vous recherchez
Posez votre question
-
-
unregister account
Bonjour, Nicolas F. a fait une réponse à la question "Could you please remove a used Tahoma Switch from another account?": PIN: 2075-79160902Bonjour Rafael, Je ne peux pas réinitialiser votre box car elle n’est associée à aucun compte. Afin de pouvoir poursuivre, j’aurai besoin d’informations concernant votre... -
Migration V2 -> Switch resulting in unusable V2
Bonjour à tous, recently Somfy Italy client service desk helped me to migrate my old TaHoma V2 to a new Tahoma Switch that is now correctly linked to my account and...Hi Nicolas thanks for your reply I don't quite understand the reason why the transfer process should brick the source device. I would have expected that at Somfy you have full... -
unlike my switch
Hello dear, Could you please unlink my Tahoma Switch from any account, I tried to login to my account with several email accounts with no success. Pin: 2036-2224-9455...Ali, It's already ok. you can activate it now. Have a nice day. -
2nd hand Tahoma - cannot activate?
Hi, I bought a 2nd hand Tahoma switch and tried registering my Tahoma box via the Tahoma App but I get the message "Associated box not compatible - Log in with an account...Hi Nicolas, Thanks. -
Why can't I proceed with PIN: 2037-6548-6240 for TaHoma Switch NA registration ?
Hi, I'm trying to connect to my TaHoma Switch NA through the app - TaHoma Living. When I go into the 'Create an account' section, after selecting the country; when I enter...Bonjour C'est a l'ancien propriétaire d'appliquer cette procédure https://www.somfy.fr/assistance/faq?question=comment-reinitialiser-ma-box-si-je-veux-la-vendre
-
-
-
Bessarion a répondu
-
Francesco a répondu
-
Nicolas a répondu
-
Unterhofer a répondu
-
jittu2 a répondu
-
Gancho a répondu
-
Nicolas a répondu
-
Gancho a répondu
-
Nicolas a répondu
-
Gancho a répondu
-
Nicolas a répondu
-
David a répondu
-
Nicolas a répondu
-
David a répondu
-
Elimane a répondu
-
Elimane a répondu
-
Nicolas a répondu
-
Andrei a répondu
-
Nicolas a répondu
-
Sawalha a répondu
-
Sawalha a répondu
-
Nicolas a répondu
-
Nicolas a répondu
-
Enikő a répondu
-
Rafael a répondu
-
Nicolas a répondu
-
Rafael a répondu
-
Jeppe a répondu
-
Nicolas a répondu
-
Martin a répondu
-
-
