Question en attente de réponse
Could you please remove a used Tahoma Switch from another account?
Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?
The Pin is 2008-6007-4166.
Thank you very much!
Marcel
Réponses
how long should it take for you to help me? and by the way on August 30th I was trying to activate it.
Hi,
I sent an email to the former owner to ask for permission. I'll come back to you.
Good day,
Gancho,
Your box has been deactivated.
You can now activate it on your account.
Good day,
Nicht benötigt
Bonjour,
Est-ce que vous pouvez unlink my TaHoma box . Le pin est
2034-3603-3593
Merci d'avance
Marco
Thanks
Bonjour Marco,
Je vous confirme avoir fais le necessaire.
Bonne journée
Hi,
I have bought a used Tahoma Switch, it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. Could you please delete the assignment to the other account?
The Pin is 2048-5418-1443
Thank you!
I also have the same problem with a used Tahoma Hub. Could you please delete the assignment?
The PIN is 2008 - 7225 -2393
Hi Achilles,
I have deactivated your Tahoma.
You can reactivate it now.
Have a nice day.
Bonne journée
Andrias,
I do not have access to the server of the country in which your Tahoma is located.
you have to contact somfy austria.
Have a nice day.
Hi,
I bought a Connectiviy Kit from eBay but apparently it's linked to another account. Could you please check PIN 2112-3596-9348
Hi Markus,
I did what was necessary.
Have a nice day,
Thank you, it worked!
Bonjour,
Pouvez-vous supprimer le Tahoma Box de mon compte? Je l'ai donné à d'autre personne et elle ne peut pas l'active. Le PIN est: 1213-0850-9034
Merci
Bonjour Bartek,
Je vous confirme avoir fais le necessaire.
bonne journée
Hi,
I have bought a used Tahoma Switch, it is still connected to another account.
I don't have a way to contact the previous owner to let him to remove the binding.
Could you please delete the assignment to the other account?
PIN: 2048-5418-1443
Andrias,
I aleady answer to you :
I do not have access to the server of the country in which your Tahoma is located.
you have to contact somfy austria.
Have a nice day.
Austrian customer support said that the device is not locked under an account, do you see that it is actually under another account? Thank you!
Andrias,
unfortunately I just see this box is on austria server.
have a nice day
Can you please unlink my Connectivity kit? The pin is 2107-9612-4696
Hi stepan,
It's Okay !
Have a nice day,
Hello!
We have moved to our new home and the previous owner said he deleted and disconnected his account from the box Tahoma V2, still after resetting from my side it says an d account is still connected.
Can you please resolve and reset it ? ( France)
MAC: F8:81:1A:53:17:47
PIN: 1215-0291-9054
Thank you a lot .
Why no one is replying that fast anymore as 1-2 days ago?
Hello ?!
Hi Catalin P.
A weekend followed by a holiday. Technicians do not work during these days.
You have to be patient.
Have a nice day.
Hi Catalin,
It's ok! now you have to activate this tahoma.
Have a nice day
Good evening, I bought a used Somfy Connectivity Kit but it is registered on another account. Is it possible to disable it? The code is 2110-9053-6820
Hi Daniel,
This connectivity kit is already activated to you.
with a mail @gmail.com.
Have a nice day
Hello, I have the same problem. Can you please unlink my Tahoma connectivity kit? Pin is 2113-0437-9665.
Thank you very much!
Ce n'est pas ce
que vous recherchez
Posez votre question
-
-
unlike my switch
Hello dear, Could you please unlink my Tahoma Switch from any account, I tried to login to my account with several email accounts with no success. Pin: 2036-2224-9455...- Anonyme
Anonyme
- Niveau
- 4
- 5000 / 5000
- points
Your Tahoma box must be hosted in France. Is that the case ? Good day to... -
Why can't I proceed with PIN: 2037-6548-6240 for TaHoma Switch NA registration ?
Hi, I'm trying to connect to my TaHoma Switch NA through the app - TaHoma Living. When I go into the 'Create an account' section, after selecting the country; when I enter...Hi Vlad, Can you post de pin number of your tahoma box?. have a nice day. -
can't reset to default smoke detector io alarm tahoma
Bonjour, I have a Somfy smoke alarm IO with the following serials on its back: A02 D 18 188 B 5127598 0333-CPR-292133-1 I used it successfully for the past several years...Hello Mihai, I have responded to you in another post that this detector is probably defective. You will need to contact customer service through your retailer if the product... -
Tahoma Switch versions
Hello! I'll buy Tahoma Switch but I have found different article numbers on different web pages, e.g. 1870600, 1870595, 1870594. It is always specified as Tahoma Switch but...Hello! I'm happy to announce that yesterday I purchased Tahoma Switch (Ref. 1870594). I have added all 18 roller shutters, a lightning switch and a sun sensor. According... -
erreur error.install.box.allready_in_use ?
Bonjour, Je souhaite réutiliser un Link qui ne servait plus depuis juillet 2023, or, j'ai le message d'erreur error.install.box.allready_in_use qui apparait au moment de...
-
-
-
Kristyna a répondu
-
Nicolas a répondu
-
Daniele a répondu
-
Nicolas a répondu
-
Jean-Luc a répondu
-
Catalin a répondu
-
Catalin a répondu
-
Nicolas a répondu
-
Štěpán a répondu
-
Nicolas a répondu
-
Andrias a répondu
-
Nicolas a répondu
-
Andrias a répondu
-
Nicolas a répondu
-
Bartek a répondu
-
Sergei a répondu
-
Markus a répondu
-
Nicolas a répondu
-
Markus a répondu
-
Achilles a répondu
-
Nicolas a répondu
-
Nicolas a répondu
-
Achilles a répondu
-
Andrias a répondu
-
Nicolas a répondu
-
Marco a répondu
-
Estefan a répondu
-
Estefan a répondu
-
Nicolas a répondu
-
Nicolas a répondu
-
-
