Question en attente de réponse
Could you please remove a used Tahoma Switch from another account?
Hello,
I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. This way the Tahoma Switch is just electronic garbage. Could you please delete the assignment to the other account?
The Pin is 2008-6007-4166.
Thank you very much!
Marcel
Réponses
how long should it take for you to help me? and by the way on August 30th I was trying to activate it.
Hi,
I sent an email to the former owner to ask for permission. I'll come back to you.
Good day,
Gancho,
Your box has been deactivated.
You can now activate it on your account.
Good day,
Nicht benötigt
Bonjour,
Est-ce que vous pouvez unlink my TaHoma box . Le pin est
2034-3603-3593
Merci d'avance
Marco
Thanks
Bonjour Marco,
Je vous confirme avoir fais le necessaire.
Bonne journée
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Hi,
I have bought a used Tahoma Switch, it is still connected to another account. I don't have a way to contact the previous owner to let him to remove the binding. Could you please delete the assignment to the other account?
The Pin is 2048-5418-1443
Thank you!
- Anonyme
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I also have the same problem with a used Tahoma Hub. Could you please delete the assignment?
The PIN is 2008 - 7225 -2393
Hi Achilles,
I have deactivated your Tahoma.
You can reactivate it now.
Have a nice day.
Bonne journée
Andrias,
I do not have access to the server of the country in which your Tahoma is located.
you have to contact somfy austria.
Have a nice day.
Hi,
I bought a Connectiviy Kit from eBay but apparently it's linked to another account. Could you please check PIN 2112-3596-9348
Hi Markus,
I did what was necessary.
Have a nice day,
Thank you, it worked!
Bonjour,
Pouvez-vous supprimer le Tahoma Box de mon compte? Je l'ai donné à d'autre personne et elle ne peut pas l'active. Le PIN est: 1213-0850-9034
Merci
Bonjour Bartek,
Je vous confirme avoir fais le necessaire.
bonne journée
- Anonyme
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Hi,
I have bought a used Tahoma Switch, it is still connected to another account.
I don't have a way to contact the previous owner to let him to remove the binding.
Could you please delete the assignment to the other account?
PIN: 2048-5418-1443
- Anonyme
Anonyme
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- 0
- 34 / 100
- points
Andrias,
I aleady answer to you :
I do not have access to the server of the country in which your Tahoma is located.
you have to contact somfy austria.
Have a nice day.
- Anonyme
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Austrian customer support said that the device is not locked under an account, do you see that it is actually under another account? Thank you!
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Andrias,
unfortunately I just see this box is on austria server.
have a nice day
Hi stepan,
It's Okay !
Have a nice day,
Hello!
We have moved to our new home and the previous owner said he deleted and disconnected his account from the box Tahoma V2, still after resetting from my side it says an d account is still connected.
Can you please resolve and reset it ? ( France)
MAC: F8:81:1A:53:17:47
PIN: 1215-0291-9054
Thank you a lot .
Why no one is replying that fast anymore as 1-2 days ago?
Hello ?!
Hi Catalin P.
A weekend followed by a holiday. Technicians do not work during these days.
You have to be patient.
Have a nice day.
Hi Catalin,
It's ok! now you have to activate this tahoma.
Have a nice day
Good evening, I bought a used Somfy Connectivity Kit but it is registered on another account. Is it possible to disable it? The code is 2110-9053-6820
Hi Daniel,
This connectivity kit is already activated to you.
with a mail @gmail.com.
Have a nice day
Hello, I have the same problem. Can you please unlink my Tahoma connectivity kit? Pin is ****-****-****.
Thank you very much!
--UPDATE: Tahoma is deactivated and I have managed to connect it to my account. Thank you! For security reasons, I also hid the pin in this message.
Hi Kristyna,
I have deactivated your Tahoma.
You can reactivate it now.
Have a nice day.
Bonne journée
Hello,same problem here,tahoma connectivity kit with pin Think its paired in french server.
Thank you
Hi Eduardo,
It's already ok. Your can active your connectivity Kit now.
Have a nice day.
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