Chers utilisateurs,

Nous vous informons que nos serveurs sont relancés progressivement et qu'il est à nouveau possible de piloter vos équipements via l'application Somfy protect.

Veuillez nous excuser pour la gêne occasionnée.

L’équipe des Yellows  

David V.

Membre depuis le 14/03/2025

  • 0 questions posées
  • 2 réponses
  • 0 meilleures réponses (0%)
  • Could you please remove a used Tahoma Switch from another account?

    Hello, I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him...
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points
    David V.
    David V.

    David V.

    Niveau
    0
    23 / 100
    points
    Hi, even though you ensured me that the device was removed, unfortunately I have the same problem. If I try to register the device to another country, like DE, I get an unknown...
  • Could you please remove a used Tahoma Switch from another account?

    Hello, I have bought a used Tahoma Switch and can not activate it because it is still connected to another account. I don't have a way to contact the previous owner to let him...
    Marcel P.
    Marcel P.

    Marcel P.

    Niveau
    0
    35 / 100
    points
    David V.
    David V.

    David V.

    Niveau
    0
    23 / 100
    points
    Hi, I have the same issue, the box I am trying to register is linked to another account. Could you unlink it? Pin: 2108-5351-5217 Thank you!
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