From Connectivity Kit to Switch

Subject: Replacing Connectivity Kit with TaHoma Switch, unable to reconnect io-homecontrol awning

Hello,

I recently replaced my Somfy Connectivity Kit with a TaHoma Switch. The new Switch has been successfully installed and connected, but I am unable to add my existing motorized awning.

The awning previously worked perfectly with the Connectivity Kit and still works normally using the Somfy remote control. No changes have been made to the motor, remote control, or any other hardware.

I removed the old Connectivity Kit from my installation through the TaHoma app before installing the new Switch.

When trying to add the awning, I repeatedly receive the error message "base_no_products_were_found".

I also tried creating a new io-homecontrol security key through the advanced settings in the TaHoma app. Although the app confirmed that the new key was successfully created, the awning still cannot be detected.

Device details:

• Old Connectivity Kit: PIN 2128-6179-1115
• New TaHoma Switch: PIN 2327-4598-1257

I suspect this may be related to the original io-homecontrol security key.

Could you please help me transfer or restore the original io-homecontrol connection from my old Connectivity Kit to the new TaHoma Switch, without resetting or reprogramming the awning motor?

Thank you in advance for your assistance!

Kind regards,

Roger