Belle A.
Membre depuis le 27/05/2020
- 2 questions posées
- 19 réponses
- 0 meilleures réponses (0%)
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Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Hi Jean-luc. Okay, that's very clear now. I will try to find a technician who can fix it. About the one option you mentioned 'replace the alarm center' - do you have a link to... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Good morning Jean-Luc. That's unfortunate to hear. Did I understand it correctly that my only option now is to call a technician to manually fix it since buying a new IP module... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Hi Jean-Luc, That's what I'm afraid of. In that case, is the IP module I need still on stock? Can you please provide me a link of the right IP module where I can order online... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Hallo Jean-Luc, In the meantime a family friend who has IT background has tried to help us check if the IP issue is a result of defective UTP cable or a router issue. After... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Good morning Jean Luc, I opened the alarm panel. To make sure that I give the correct information, I made a photo for you to see which lights are blinking and which are red... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...P.S. is there a way to double check if the IP module is indeed faulty? And if so can I replace it only this part or does it mean teplacing the whole alarm unit (protexiom... -
Why I can't find the IPadres / MACadres of my Somfy device
Bonjour, I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer. When i login to our wifi modem/router I can...Hello Jean-Luc, Thank you for your quick response. The alarm was installed in 2016. The model is Protexiom Optimum GSM. Regards, Belinda -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Hi Thomas, It was installed by a Somfy service installer. During that time everything was working. I suspect it has something to do with the network's configuration. I'll try to... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Good afternoon Thomas, Our alarm is connected to ConnectBox (network provider is Ziggo). It is a modem en router in 1. Here is the link for your reference should you need... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Hi Thomas, Pls see enclosed printscreens today of the network and interface setting. The central unit IP address after I did the reset was "192.168.178.10". This was also the...
