Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Hi Jean-luc. Okay, that's very clear now. I will try to find a technician who can fix it. About the one option you mentioned 'replace the alarm center' - do you have a link to...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Good morning Jean-Luc. That's unfortunate to hear. Did I understand it correctly that my only option now is to call a technician to manually fix it since buying a new IP module...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Hi Jean-Luc,
That's what I'm afraid of. In that case, is the IP module I need still on stock? Can you please provide me a link of the right IP module where I can order online...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Hallo Jean-Luc,
In the meantime a family friend who has IT background has tried to help us check if the IP issue is a result of defective UTP cable or a router issue. After...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Good morning Jean Luc,
I opened the alarm panel. To make sure that I give the correct information, I made a photo for you to see which lights are blinking and which are red...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
P.S.
is there a way to double check if the IP module is indeed faulty? And if so can I replace it only this part or does it mean teplacing the whole alarm unit (protexiom...
Bonjour,
I tried to reset the alarm centrale of our Somfy Protexiom device because I couldn't login in my phone and computer.
When i login to our wifi modem/router I can...
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...
Hi Thomas, It was installed by a Somfy service installer. During that time everything was working. I suspect it has something to do with the network's configuration. I'll try to...
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...
Good afternoon Thomas,
Our alarm is connected to ConnectBox (network provider is Ziggo). It is a modem en router in 1. Here is the link for your reference should you need...
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...
Hi Thomas,
Pls see enclosed printscreens today of the network and interface setting. The central unit IP address after I did the reset was "192.168.178.10". This was also the...