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Question en attente de réponse

Tahoma pincode

I have just bought an Somfy Tahoma box
Pin code: 1218 - 5618 - 0638
I can not connect because already activated by the previous owner ... can you solve my problem? Thank you

Dalibor I.
Dalibor I.

Dalibor I.

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    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

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    Hi !

    Which country do you live in?

    Dalibor I.
    Dalibor I.

    Dalibor I.

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    Helo ,i live in Serbia,
    The device is activated with this pin code in Austria

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Sorry, but I don't think there's anything we can do for you here in France.

    Wait for the contact of a Somfy Technician.

    Have a good day !

    Dalibor I.
    Dalibor I.

    Dalibor I.

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    32 / 100
    points

    Okay, thanks can you delete my pin code from the existing owner

    Hi Dalibor,

    The PIN code has already been activated on an australian server. I invite you to contact somfy australia so they can process your request directly.

    Have a nice day,

    Dalibor I.
    Dalibor I.

    Dalibor I.

    Niveau
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    points

    Austria or Australia..? can you send me their email address, thank you very much

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