Belle A.
Membre depuis le 27/05/2020
- 2 questions posées
- 19 réponses
- 0 meilleures réponses (0%)
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Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Good afternoon Thomas, I deselected "Activate DHCP"and changed the Primary DNS to 8.8.8.8. & Secondary DNS to 8.8.4.4. and "apply". Unfortunately, the same problem persist... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Good morning Thomas, Per your request please find 2 attachments. A printscreen of my interface and network settings. Thanks in advance. -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Good afternoon Thomas, Thank you for your prompt reply. I am not sure if this is the correct ID number that you requested: 529100 = central unit The original problem I had... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Hi Jean-Luc, While waiting for the yellow, I thought of removing the 2 cameras from my device list and I would like to register them again. Since the old account seems to be... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Okay no problem Jean-Luc. Will wait for the response of the yellow. Have a nice weekend too. -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...It remains unresponsive. Nothing happens. -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Good afternoon Jean-Luc, I tried your advise and I was able to reset the alarm centrale. The video helped a lot. Thank you. I checked if everything is working, there is one... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Hello Jean-Luc, Wonderful! I'll watch the video and make some time this weekend to do the resetting. If I still have issues with after the reset, then I'll let you know. Many... -
Why I can not connect to the PC interface of Protexiom Optimum GSM alarm?
Our protexiom optimum gsm alarm was installed in 2015 by Somfy. The PC-interface has been working properly. And since I have the Somfy app in my mobile phone, I noticed the...Hello Jean-Luc, Thank you for your prompt reply. Pardon to ask, as I am not really technical, how can I reset the IP Module? Have a good day.
