Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma et Somfy Protect.
Nos équipes sont actuellement dédiées à la résolution de ce problème et nous vous tiendrons informés de l’avancement de la situation via ce bandeau d’information.
Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
Good morning. Suddenly I have no access to my protexiom GSM unit by any means WiFi. Keypad or other.
By taping Menu and my code I get the message “phone diaper missing”. I...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
Hello again, further to my previous message, can you please send me config directions for my actual router type? I have downloaded the instructions of the listed router in my...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
also i now cannot connect to the main unit even from my LAN. it seems that the user codes do not work anymore? is this something that you do or should I reset the Central Unit ?
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
thank you.
I connected to my account and show the following:
HTTP is 80, HTTPS is 443
I see the following error messages when in configuration page:
error no magic box...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
OK changed it to 192.168.1.254 which is the LAN IP for the router. still does not work
I send you the port forwarding setting of the router. Please let me know if OK or what...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
please see my current settings (attached) . also my rooter type in case you can direct me to certain checks is ZTE ZXHN H168N. Thanks again for your kind help
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
thank you Thomas. I have tried to connect using the specified domain name for remote connection but i get the message: network not available, check your connection. I have used...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the...