Question en attente de réponse
Wifi Connection to Protexiom
Hi, I have installed a Protexiom GSM system in my house. The alarm system works perfectly. Also I have access to it using the mobile app on my phone when I am connected to the in house router.
The issue is that I cannot connect using my mobile app when I am connected to the internet outside the house. I have done everything listed in the manual but when I try to use the alarmsomfy.eu page to create an account and link the unit the system stays at the first page searching and not finding the central unit. I have tried everything and I am very frustrated that it does not work. Can you please help me find what the issue is and solve it ? thanks a lot
Réponses
Hello
Is your Protexiom system new?
Otherwise, an account may already exist.
Leave the 6-digit transmitter number here. (This number starts with 5 or 6) and a Yellow will check if there is already an account.
Have a good day !
thank you for your quick reply. I have installed it new a couple of years back. I have now tried to use the wifi access app. Not sure if I have created an account in the past. Can you help me with where to find the 6 digit transmitter number ?
transmitter number is 619988 thanks
Dear Jean-Luc, Thank you for updating me on next steps
Hi !
We must now be patient. It's a Yellow (technician) that will contact you very soon.
Good Morning Dimitrios,
You already create an account with this Transmistter and you can create only one account for one equipment.
I just sent your account information by email.
Regards,
thank you Thomas. I have tried to connect using the specified domain name for remote connection but i get the message: network not available, check your connection. I have used an online tool to check ports status and both ports 80 & 443 are open. Any idea as to what to check or do further ? thanks a lot
Dimitrios,
If the Modem IP address IS 192.168.1.254, the Primary DNS should not be 192.168.1.1. Can you change this D.N.S. in order to have 192.168.1.254 ?
Regards,
Good afternoon .
Following my last response, is there something you advise me to do to make it work ? Thanks a lot for your update
Good Morning Dimitrios,
The 80 port fowarding is working but not the 443.
Can you connect to your account at the link below in user account :
Then click on configuration, are the ports HTTP and HTTPS are 80 and 443 ?
Regards,
thank you.
I connected to my account and show the following:
HTTP is 80, HTTPS is 443
I see the following error messages when in configuration page:
error no magic box found
error code 500
Also the modem type appears as OTE-ADSL ZTEZHXN-H108NS while the actual one is ZTE ZHXN-H168N.
does this play a role ?
also i now cannot connect to the main unit even from my LAN. it seems that the user codes do not work anymore? is this something that you do or should I reset the Central Unit ?
Hello again, further to my previous message, can you please send me config directions for my actual router type? I have downloaded the instructions of the listed router in my account (OTE-ADSL ZTEZHXN-H108NS) but they have no relation to the actual router (ZTE ZXHN H168N) configurable parameters which is very confusing. thanks a lot
Good morning. Suddenly I have no access to my protexiom GSM unit by any means WiFi. Keypad or other.
By taping Menu and my code I get the message “phone diaper missing”. I recently had notification from the unit that the Phone Dialer battery is low. Can it be that this is the issue? Would this be solved by replacing the battery ? Thanks for your guidance
Good Afternoon Dimitrios,
Yes, the batteries of your central unit seem to be totaly empties. Begin to replace the four LR20 batteries.
Regards,
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