Wifi Connection to Protexiom

Hello

Is your Protexiom system new?
Otherwise, an account may already exist.
Leave the 6-digit transmitter number here. (This number starts with 5 or 6) and a Yellow will check if there is already an account.

Have a good day !

thank you for your quick reply. I have installed it new a couple of years back. I have now tried to use the wifi access app. Not sure if I have created an account in the past. Can you help me with where to find the 6 digit transmitter number ?

transmitter number is 619988 thanks

Dear Jean-Luc, Thank you for updating me on next steps

Hi !

We must now be patient. It's a Yellow (technician) that will contact you very soon.

thank you Thomas. I have tried to connect using the specified domain name for remote connection but i get the message: network not available, check your connection. I have used an online tool to check ports status and both ports 80 & 443 are open. Any idea as to what to check or do further ? thanks a lot

Good afternoon .
Following my last response, is there something you advise me to do to make it work ? Thanks a lot for your update

thank you.
I connected to my account and show the following:
HTTP is 80, HTTPS is 443
I see the following error messages when in configuration page:
error no magic box found
error code 500
Also the modem type appears as OTE-ADSL ZTEZHXN-H108NS while the actual one is ZTE ZHXN-H168N.
does this play a role ?

also i now cannot connect to the main unit even from my LAN. it seems that the user codes do not work anymore? is this something that you do or should I reset the Central Unit ?

Hello again, further to my previous message, can you please send me config directions for my actual router type? I have downloaded the instructions of the listed router in my account (OTE-ADSL ZTEZHXN-H108NS) but they have no relation to the actual router (ZTE ZXHN H168N) configurable parameters which is very confusing. thanks a lot

Good morning. Suddenly I have no access to my protexiom GSM unit by any means WiFi. Keypad or other.
By taping Menu and my code I get the message “phone diaper missing”. I recently had notification from the unit that the Phone Dialer battery is low. Can it be that this is the issue? Would this be solved by replacing the battery ? Thanks for your guidance