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Question en attente de réponse

Tahoma Pin not working

Hello!

I've bought Somfy TaHoma Box and the pin on the sticker doesn't work. I know it is registered in France. Is there any chance to reset the pin so I can use the box?

The pin is: 1225-2310-0016

Please help

Best regards
Pawel

Paweł S.
Paweł S.

Paweł S.

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    Elena
    Elena

    Elena

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    Hi all,

    The pin for TaHoma box is not working. Can someone have a look please?

    1206-7011-5707

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    Hi Elena,

    I have deleted and reset the Tahoma, you can active it now.

    Regards,

    Mäx L.
    Mäx L.

    Mäx L.

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    22 / 100
    points

    Hello,

    I have the same problem. I bought a Somfy connectivity kit. I believe it is registered in France. I am from Germany and want to use it there.

    The Pin is: 2107-0398-3090

    Can you please Help?

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
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    hello Mäx,
    It's ok. you can activate your connectivity kit now.
    have a nice day

    Mäx L.
    Mäx L.

    Mäx L.

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    It works! Thank you!

    Alexandre Y.
    Alexandre Y.

    Alexandre Y.

    Niveau
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    22 / 100
    points

    Bonjour à vous , suite à une nouvelle installation je souhaite un reset PIN de ma box Connectivity kit
    PIN 2105-9146-7606
    ceci afin de le donner ou revendre
    Merci par avance

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
    points
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    Bonjour alexandre,
    Vous pouvez le faire directement depuis l'application Tahoma by somfy dans :
    ... / Aide et fonctions avancées / supprimer mon installation.
    Bonne journée.

    Tunde B.
    Tunde B.

    Tunde B.

    Niveau
    0
    13 / 100
    points

    Hello
    I purchased a Tahoma connectivity kit and im trying to connected but in the app it gives me error. I tried on the website with the pin code and is says that the pin code does not exist. Can you help me
    Pin code: 2111-3957-6009
    Thank you!

    Nicolas F.
    Nicolas F.

    Nicolas F.

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    4
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    Hi Tunde

    I have deleted and reset the Tahoma, you can active it now.

    Regards,

    Jose Ignacio L.
    Jose Ignacio L.

    Jose Ignacio L.

    Niveau
    0
    22 / 100
    points

    I have bought a Tahoma Switch in Amazon.es (Spain). When I try to activate it with the PIN number shown at the base of the device I get the following message: "tahoma.pin.wrong_product_SWITCH"

    The Pin Number that I have is:

    2061-4769-0385

    I am going to use the unit in Spain. Can you help me please?

    Please help me resolve this issue.

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    Hi josé,
    i see you have already activate your tahoma in spain with this mail : jilabiano@me.com
    i have to reset it?
    have a nice day

    VÁCLAV
    VÁCLAV

    VÁCLAV

    Niveau
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    11 / 100
    points

    Hi, I have the same problem, my PIN is 2112 1774 5487 . Mohu poprosit resetovat PIN?

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    Vaclav,

    I have deleted and reset the Tahoma, you can active it now.

    Regards,

    Oleg
    Oleg

    Oleg

    Niveau
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    12 / 100
    points

    Hello,

    I have the same issue, bought a used Tahoma Switch (in Poland) with the PIN: 2030-0895-4567
    Can you unregister this one please?

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    hi oleg,
    i don't see this box connected.
    it's ready to be activated.
    Have a nice day.

    Fero
    Fero

    Fero

    Niveau
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    23 / 100
    points

    I have the same issue, bought a used Connectivity kit (in Poland) with the PIN: 2112-2276-7137
    Can you unregister this one please?

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
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    Fero,
    It's ok! you can use it again.
    have a nice day

    Fero
    Fero

    Fero

    Niveau
    0
    23 / 100
    points

    It works! Thank you!

    Ws
    Ws

    Ws

    Niveau
    0
    33 / 100
    points

    Hello,

    Can you help me...i have bought a used connectivity kit...but it is registered with an other user...
    PIN : 2113-2380-5874
    Please unregister it...
    Thank you

    Ws
    Ws

    Ws

    Niveau
    0
    33 / 100
    points

    Hello
    Please can you unregister it...to use my connectivity kit...
    Thank you

    Nicolas F.
    Nicolas F.

    Nicolas F.

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    4
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    Bonjour Ws,
    it's ok you can activate it now.
    Have a nice day.

    Ws
    Ws

    Ws

    Niveau
    0
    33 / 100
    points

    Thank you very much...
    It is working now...
    Have a nice day too...

    Vit Z.
    Vit Z.

    Vit Z.

    Niveau
    0
    11 / 100
    points

    Hello,
    I've just got the TaHoma Box and the pin also does not work. It is: 2113-9217-1107

    Thank you,
    V.

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
    points
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    hello Vit,
    It's ok. you can activate your connectivity kit now.
    have a nice day

    Javier N.
    Javier N.

    Javier N.

    Niveau
    0
    33 / 100
    points

    Hola, recientemente he adquirido por Wallapop un kit de conectividad pero no me deja activarlo me aparece el siguiente error tahoma.pin.wrong_product_MINI.con número de PIN 2101-1630-7639. Lo he comprado en España. A qué debe ser el error. Gracias.

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    Hola Javier,
    debes activar este kit de conectividad en la aplicación TaHoma By Somfy. Que tengas un buen día.

    Javier N.
    Javier N.

    Javier N.

    Niveau
    0
    33 / 100
    points

    Hola, buenos días Nicolas, he intentado activar mi Kit Conectividad en TaHoma pero siempre me da el mismo error, cómo puedo solucionarlo, gracias.

    Nicolas F.
    Nicolas F.

    Nicolas F.

    Niveau
    4
    5000 / 5000
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    Hola Javier,

    debes activar este kit de conectividad en la aplicación TaHoma By Somfy. Que tengas un buen día.

    Javier N.
    Javier N.

    Javier N.

    Niveau
    0
    33 / 100
    points

    Hola, buenos días Nicolás. He leído en el foro, que hay un modelo de kit de conectividad que sólo sirve en Francia, puede ser el que compre sea uno de ellos. Hay varios casos en el chat.

    He probado con las dos App de TaHoma, TaHoma by Somfy (TaHomaclassic) y TaHoma. Ayúdame por favor.

    Un saludo

    Javier

    Viliam
    Viliam

    Viliam

    Niveau
    0
    11 / 100
    points

    Hello!
    I have the same problem,
    My pin is:
    2086 0417 6132

    Can You help me please?

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