Chers Utilisateurs,

Une maintenance de votre box TaHoma est prévue ce Mardi 28 Novembre 2023.

Vous pourrez réaliser la mise à jour de votre box à partir du Mardi 28 Novembre 2023, milieu de journée. Pendant la mise à jour, vos équipements, vos scénarios et votre fonction "ma sécurité" restent disponibles. Cependant, aucune modification ne sera possible et il se peut que votre interface soit indisponible pendant quelques minutes. Le service sera également perturbé pour les utilisateurs équipés de Connexoon.

Les services TaHoma seront de nouveau opérationnels Mardi en fin de journée.

 

Question en attente de réponse

Tahoma Pin not working

Hello!

I've bought Somfy TaHoma Box and the pin on the sticker doesn't work. I know it is registered in France. Is there any chance to reset the pin so I can use the box?

The pin is: 1225-2310-0016

Please help

Best regards
Pawel

Paweł S.
Paweł S.

Paweł S.

Niveau
0
22 / 100
points
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    Réponses

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Hi !

    Wait! A Yellow will come back to you shortly. But in which country are you?

    Have a nice week end !

    Paweł S.
    Paweł S.

    Paweł S.

    Niveau
    0
    22 / 100
    points

    Hello!

    Thank you for a quick response. I'm from Poland, but the TaHoma Box is registered in France.

    Have a nice weekend as well!

    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Good Afternoon Pawel,

    I have deleted and reset the Tahoma, you can active it now.

    Regards,

    Paweł S.
    Paweł S.

    Paweł S.

    Niveau
    0
    22 / 100
    points

    Thank you very much!

    Best regards
    Pawel

    Hi Mélanie,

    Your Tahoma is registred in Netherland. For security reason, we do not have access to the dutch tahoma. May I ask you to contact somfy.nl in order to obtain the help you need.

    Have a good day,

    András S.
    András S.

    András S.

    Niveau
    0
    23 / 100
    points

    Hello,

    I bought a Tahoma box on an auction site in Hungary, but it does not accept the PIN code (1238-0361-0428).
    What could be the problem?
    Thanks for the help.

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Hi Andreas

    Where did you buy this Tahoma ?

    András S.
    András S.

    András S.

    Niveau
    0
    23 / 100
    points

    Hello

    In Hungary. I bought it used on a buy-and-sell site.

    Vlad S.
    Vlad S.

    Vlad S.

    Niveau
    0
    12 / 100
    points

    Hello,

    I bought a Tahoma Switch I want to use in Romania. It shows me PIN incorrect.

    PIN: 2034-0301-0680

    Could you please help?

    Thank you!

    Martin P.
    Martin P.

    Martin P.

    Niveau
    0
    33 / 100
    points

    Hi

    Can you try to unlock mine as well?

    1226-3533-5412

    THanks

    Sankar M.
    Sankar M.

    Sankar M.

    Niveau
    0
    23 / 100
    points

    Hello,

    I am not able to activate my Tahoma Switch, it says "tahoma.pin.wrong_product_SWITCH"

    My Pin Number - 2028 6291 3667

    Please help me with this issue!.

    Thank you!..

    Hello Gaelle,

    Still it is not working, it still saying pin wrong product switch

    Sankar M.
    Sankar M.

    Sankar M.

    Niveau
    0
    23 / 100
    points

    Hello,

    My Tahoma Switch is throwing error "tahoma.pin.wrong_product_SWITCH" the Pin Number is 2028 6291 3667. I am using this switch in France.

    Please help me resolve this issue.

    I am attaching the screen shot for your reference.

    Thank you!...

    Best Regards,
    Manikandan Sankar

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