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Question en attente de réponse

Tahoma Pin not working

Hello!

I've bought Somfy TaHoma Box and the pin on the sticker doesn't work. I know it is registered in France. Is there any chance to reset the pin so I can use the box?

The pin is: 1225-2310-0016

Please help

Best regards
Pawel

Paweł S.
Paweł S.

Paweł S.

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    Réponses

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

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    Hi !

    Wait! A Yellow will come back to you shortly. But in which country are you?

    Have a nice week end !

    Paweł S.
    Paweł S.

    Paweł S.

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    points

    Hello!

    Thank you for a quick response. I'm from Poland, but the TaHoma Box is registered in France.

    Have a nice weekend as well!

    Paweł S.
    Paweł S.

    Paweł S.

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    Thank you very much!

    Best regards
    Pawel

    Dawid N.
    Dawid N.

    Dawid N.

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    Hello!
    I have the same problem,
    My pin is:
    2003 6057 788.
    I'm from Poland.
    Can You help me please?

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    Bonjour Dawid,

    There is a missing number in your PIN code. Can you give it please ?

    Good day,

    Dawid N.
    Dawid N.

    Dawid N.

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    points

    Ahh IT should be 7881.

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    Dawid,

    Your Tahoma is registred in germany. We do not have access to the german server, you must contatc somfy.de in order to obtain any help.

    Good day,

    Melanie G.
    Melanie G.

    Melanie G.

    Niveau
    0
    11 / 100
    points

    Bonjour, our pin is also not working, can you please check 1225-6834-5193

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    4
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    points
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    Hi Mélanie,

    Your Tahoma is registred in Netherland. For security reason, we do not have access to the dutch tahoma. May I ask you to contact somfy.nl in order to obtain the help you need.

    Have a good day,

    András S.
    András S.

    András S.

    Niveau
    0
    23 / 100
    points

    Hello,

    I bought a Tahoma box on an auction site in Hungary, but it does not accept the PIN code (1238-0361-0428).
    What could be the problem?
    Thanks for the help.

    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

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    points

    Hi Andreas

    Where did you buy this Tahoma ?

    András S.
    András S.

    András S.

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    points

    Hello

    In Hungary. I bought it used on a buy-and-sell site.

    Julian V.
    Julian V.

    Julian V.

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    21 / 100
    points

    He comprado Somfy TaHoma Box y el pin de la pegatina no funciona, no se si esta registrado ni donde lo e comprado en amazon.es
    El PIN es: 2028 8790 7768

    Julian V.
    Julian V.

    Julian V.

    Niveau
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    points

    Hola. He comprado Somfy TaHoma Box y el pin de la pegatina no funciona no se si esta registrado ni donde.
    Mi Pin es 2028 8790 7768

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    Ola Julian,

    Para ayudaros, yo me permido de enviar un emaol.

    Tengo un bueno dias

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    points
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    Hi Alec,

    I have deleted and reset the Tahoma, you can active it now.

    Regards,

    Vlad S.
    Vlad S.

    Vlad S.

    Niveau
    0
    12 / 100
    points

    Hello,

    I bought a Tahoma Switch I want to use in Romania. It shows me PIN incorrect.

    PIN: 2034-0301-0680

    Could you please help?

    Thank you!

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
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    Hi Vlad,

    This box is not actived.

    Have a nice day,

    Martin P.
    Martin P.

    Martin P.

    Niveau
    0
    33 / 100
    points

    Hi

    Can you try to unlock mine as well?

    1226-3533-5412

    THanks

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    5000 / 5000
    points
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    Hi Martin,

    I'm sending you an e-mail to help you.

    Have a nice day,

    Sankar M.
    Sankar M.

    Sankar M.

    Niveau
    0
    23 / 100
    points

    Hello,

    I am not able to activate my Tahoma Switch, it says "tahoma.pin.wrong_product_SWITCH"

    My Pin Number - 2028 6291 3667

    Please help me with this issue!.

    Thank you!..

    Hello Gaelle,

    Still it is not working, it still saying pin wrong product switch

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    Hi Sankar,

    It's OK now,

    Have a nice day,

    Hans L.
    Hans L.

    Hans L.

    Niveau
    0
    11 / 100
    points

    Hi, I've bought Somfy Connectivity Kit and the PIN on the sticker doesn't work. It is registered in France.

    PIN: 2102-2278-5145

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

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    4
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    points
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    Hi hans,

    It's Okay now.

    Have a nice day

    Sankar M.
    Sankar M.

    Sankar M.

    Niveau
    0
    23 / 100
    points

    Hello,

    My Tahoma Switch is throwing error "tahoma.pin.wrong_product_SWITCH" the Pin Number is 2028 6291 3667. I am using this switch in France.

    Please help me resolve this issue.

    I am attaching the screen shot for your reference.

    Thank you!...

    Best Regards,
    Manikandan Sankar

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Sankar,

    This box must be activated in the Tahoma 3.0 application. You are not on the right application.

    Have a nice day,

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