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Tahoma Switch login issue, after upgrade to latest version

Bonjour,

I would like to ask for help.

After the latest upgrade of the Tahoma Switch device, login is no longer possible (IOS device).
I contacted Somfy Slovenia, where I bought the device, and they forwarded the data to Somfy Germany, which refused to help, saying that the device is registered in Croatia.
Somfy Croatia, however, refused to help because the device was not installed by their service providers.
Don't get me wrong, I chose Croatia, which is very close to me, and Slovenia is not on the list.
Now, I can wipe my nose because I trusted the Croatians.
As good as Tahoma Switch is, I can't speak for the support in my case.
If I can't log in, how will I upgrade the device next time so that it works again?

I think you are my last hope, so I ask for your understanding.

The device PIN is 2006-7362-4330.

Thanks and best regards, Dejan.

Merci,

Dejan V.
Dejan V.

Dejan V.

Niveau
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24 / 100
points
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consultée 75 fois
Nombre de réponses
2 réponses
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Autres produits
Nom de l'auteur
Dejan V.
Date
30 juillet 2025
il y a 4 mois
question
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    Jean-Luc B.
    Jean-Luc B.

    Jean-Luc B.

    Niveau
    4
    5000 / 5000
    points

    Hello

    Since the device is certainly not known to French servers, I don't think French customer service can help you. However, please wait for an official response.

    Have a nice day!

    Nom de l'auteur
    Jean-Luc B.
    Date
    réponse
    r
    Dejan V.
    Dejan V.

    Dejan V.

    Niveau
    0
    24 / 100
    points

    Hello.

    official answer, from whom?

    • Germany can't help
    • Croatia doesn't want to help

    And I can't use your device or change the scenes.

    Plus, the device hasn't worked since the last upgrade and as far as I've heard, I'm not an isolated case.

    I expected at least your understanding, because all other support has failed.

    The username and password are good, as I can still see the device in HomeAssistant.

    I have tested several IOS devices, the same on all of them

    Thanks, Dejan.

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    30 juillet 2025
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    Nom de l'auteur
    Dejan V.
    Date
    réponse
    r

    Ce n'est pas ce
    que vous recherchez
    Posez votre question

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