Chers Utilisateurs,

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Cette question a été résolue

TahomaPad can't update

Dear!

I have received a few times in last two weeks an error message on my Tahoma Pad (1.0.17) that the new software is available but that Pad was not able to install it. However, there is Wi-Fi enabled on the Pad.

I have also tried to connect Tahoma Pad to computer and used Tahom Pad Software, but it reports that there is no new software available.

Can you please help me resolve this?

Kind Regards,
Grega

Gregor B.
Gregor B.

Gregor B.

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    Robert P.
    Robert P.

    Robert P.

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    4
    5000 / 5000
    points

    Hi Gregor,
    There is no updatde newer than 1.0.17.0 !
    You can update your software only from your computer, following this link : http://somfy.com/tahoma_pad/index.cfm?language=fr-fr

    Cette réponse vous a-t-elle aidé ?

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    Gregor B.
    Gregor B.

    Gregor B.

    Niveau
    1
    406 / 750
    points

    Dear Robert,

    Thanks for the answer. I have already installed Tahoma pad software for the PC 1.0.17.0 and it reports that there is no new software available. But Tahoma Pad itself is reporting "Update Failed"?!

    Kind Regards,
    Grega

    Robert P.
    Robert P.

    Robert P.

    Niveau
    4
    5000 / 5000
    points

    It's true there is no new software available.
    Do you have this message after doing this update or your pad was in 1.0.17.0 yet before ?

    Gregor B.
    Gregor B.

    Gregor B.

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    1
    406 / 750
    points

    Dear Robert,

    My Tahoma Pad was already for some time 1.0.17.0. It is now (few weeks ago) started to report that "Update Failed". And again this morning there was a red exclamation mark in the lover left corner and again an "Update Failed" message appeared.

    The only difference that we did in last weeks I can imagine is that I purchased in Situo 5 io Variation, which I use in the beedroms...

    Thank you and Regards,
    Grega

    Robert P.
    Robert P.

    Robert P.

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    4
    5000 / 5000
    points

    Hello Gregor,
    Actually it is curious, wait for the answer of Yellow

    Gladys B.
    Gladys B.

    Gladys B.

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    4
    5000 / 5000
    points
    Equipe

    Hi Gregor,

    Can you give me the software version of the TaHoma Pad?
    The current software version must be: 5109524A032

    Regards.

    Gregor B.
    Gregor B.

    Gregor B.

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    1
    406 / 750
    points

    Dear Gladys,

    Yes, the "Product Software Version" is 5109524A032.

    Kind Regards,
    Grega

    Gladys B.
    Gladys B.

    Gladys B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Gregor,

    Your TaHoma Pad has the last version.
    If you have always this message, contact your dealer to make an after sales service.

    Kings regards.

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