Migration V2 -> Switch resulting in unusable V2

Hello

Do you have a physical TaHoma Switch?
From what you say, it seems that your old TaHoma V2 (TaHoma Classic) has been migrated to the new TaHoma by Somfy application. And in this case, of course, it is not possible to reset the V2.

Have a nice day.

Bonjour Jean-Luc

thanks for your reply.

Yes I have both a physical TaHoma Switch (2087-5002-5271) and a physical TaHoma v2 (1223-2196-9580).

To be clear, my V2 setup was transferred earlier this month to my new Switch following a migration initiated by Level2 Somfy support in France. After the migration, I have been asked by the Somfy support to register the new Switch using the new Tahoma app. Now the Switch works fine but my old V2 cannot be registered by any other user (an error message is displayed: "Please contact Somfy Support").

I appreciate your willingness to help

Alessandro

Hello

Ok, I don't quite understand how the migration was done. I'll leave it to French support to enlighten you.

Have a nice day.

Hello Jean-Luc,
thank you, looking forward for any advice from the French Support Team!
Alessandro

Hi Nicolas
thanks for your reply
I don't quite understand the reason why the transfer process should brick the source device. I would have expected that at Somfy you have full control of all local setups and device registration or platform migrations at server level, and upon client's request should be able to factory reset all configuration changes made due to the transfer. I am just courios, can you please explain why that's not possible in my case?
Thanks again