cannot remove z-wave module from Tahoma

Hi
make a reset of your Tahoma and restart

A reset does not change it Philippe. I still can't remove the module.

Good evening,
It will take, you will have a response from the technical service.
Enter the PIN of your box.

Sorry Sylvain, what do you mean, where should I enter the PIN?

Here on this post.
And you will have a response from the service.

The pin is 0202-4139-1543

ok Willen,
No worries you will have an answer within a week.

Okay, hope it will be earlier. I thought there was an option for a forced removal, but I can't find it anymore. Anyway it should be implemented.

Dear Gladys, thanks for your reaction, but Somfy France did it before. I even had a phonecall with Cedric V beginning 2016. Netherlands can't do it. Anyway the ui of the Tahoma should contain an option for a forced removal of z-wave elements, in that case these customer contacts will not be necessary.

I have contacted Somfy NL again, but no solution yet.

Still no response from Somfy NL nor FR.

Ah, thanks Cedric, you're my man...the product has been removed indeed, and thanks for acknowledging the issue.

Hi Cedric, You wrote "We have a problem to delete an old product (or product created with a problem during the discovery) inside the Usb key". As far as I can see the product is removed from the key itself, but not from the Somfy server, so it stays visible in the Tahoma.
On the other hand when you try to add a z-wave product like e.g. the Fibaro Wall Plug that is not supported by Somfy (unfortunately), the product IS added to the usb stick but becomes not visible in the Tahoma interface.
So local and remote profile become misaligned.

No prospect of a solution/update yet?