Question en attente de réponse
Problem with Somfy Smoke Detector IO
Hello,
I'm having a problem with one of my 2 Smoke detectors. It doesn't seem able to keep a connection to the Tahoma box. This seems to be a regular problem, I've seen on the forums and I've tried all the suggested manipulations.
The device constantly shows no battery, even after I've bought brand new batteries for it and changed them.
(See attached image)
I tried removing the device from tahoma and resetting it (holding the test button for 20 seconds) and then re-adding it to tahoma and I get the following error:
(See attached image)
The distance between the detector and the tahoma is less than 10 meters and it's closer than the upstairs detector that is working perfectly.
Any suggestions on how to fix this?
Thanks,
Adam
Réponses
Hello Adam,
Regarding your problem and the différent manipulations that you have tried to fix it, your smoke detector seems to be defective.
To manage the replacment of it I need some of your personnal informations that is why i just sent you an email.
Regards,
I have the exact same issue. I deleted the smoke detector from Tahoma and I tried to add it again. Before adding it I tried to reset the detector to factory default, but there is nowhere in the documentation mentioned how the led should blink after the device is reset. I tried holding the test button until I heard 6 beeps (3 bips, then another 3 bips), then tried to add it to Tahoma, but Tahoma says there is no smoke detector found.
How can I properly reset this to factory defaults?
thanks,
Mihai
Mihai,
you have to change the CR123 battery and add again in tahoma.
have a nice day.
Nicolas, I have already replaced the CR123 with a new one.
What shoud be the bahaviour of the led when the detector is reset? It should blink differently?
Thanks
After reset ( 3bips and another 3 bips) le led stay blinking ever 2 sec, to notify it's in programmation mode.
If it doesn't, it seem's like the detector is defect.
have a nice day
Thanks for the info. is there any way this detector can be repaired? I tested to see if it
Thanks for the info. Is there any way thos detector can be repaired by resetting it other way than pressing the test button? maybe shortcircuiting any pins on the micro-controller from the mainboard?
I tested to see if it detects smoke without adding it to Tahoma, and it detects the smoke successfully. So, apart from the reset which doesn't work, the detectors function properly.
Thank you,
Mihai
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