Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma.

Merci de patienter et de n'effectuer aucunes manipulations (changement de mot de passe / suppression de compte / etc).

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Question en attente de réponse

Why can't I proceed with PIN: 2037-6548-6240 for TaHoma Switch NA registration ?

Hi,

I'm trying to connect to my TaHoma Switch NA through the app - TaHoma Living.

When I go into the 'Create an account' section, after selecting the country; when I enter the pin code 2037-6548-6240 I'm unable to tap on the 'OK' button.

What should I do ?
Can you please help me immediately ?

Thank you

Dinushan P.
Dinushan P.

Dinushan P.

Niveau
0
1 / 100
point
  • Partager cette question

    Réponses

    Richy C.
    Richy C.

    Richy C.

    Niveau
    4
    5000 / 5000
    points

    Hello,

    ""Can you please help me immediately ?""

    Ouahhhh !

    JACKY M.
    JACKY M.

    JACKY M.

    Niveau
    4
    5000 / 5000
    points

    HI
    Your PIN number is not recognized in your country.
    It is not possible to install a tahoma purchased in France in another country.

    Gaëlle B.
    Gaëlle B.

    Gaëlle B.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hi Dinushan,

    This box is activated in another country. Please contact your reseller.

    Have a nice day,

    Vlad S.
    Vlad S.

    Vlad S.

    Niveau
    0
    23 / 100
    points

    Hi Dinushan, I had the same problem. You need to identify in what country has been the device purchased and start the Tahoma account creation with that country.

    Haut de page