Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma.

Merci de patienter et de n'effectuer aucunes manipulations (changement de mot de passe / suppression de compte / etc).

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Question en attente de réponse

Hue lights not responding from tahoma app?

Hi all,
it's a bit of time that I can't change the status of my hue lamps through de Android Tahoma app.
Everything work through the web portal, or hue app, or google home.
If I set the brightness, turn on or off the light, nothing happens. Does someone have any suggestion?

Roberto P.
Roberto P.

Roberto P.

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    Thomas M.
    Thomas M.

    Thomas M.

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    4
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    Hello Roberto,

    Do you try to desinstall TaHoma App ?

    Do you meet this issue with several Androïd smartphone ?

    Regards,

    Roberto P.
    Roberto P.

    Roberto P.

    Niveau
    1
    667 / 750
    points

    Yes, already tried it..
    I had this problem on a Xiaomi Mi A1, now I moved to Mi A3 (same problem), my girlfriend's Mi a2 Lite, same problem, Asus Nexus 7 2013 tablet, same problem. The lights works if I manage them all together, eg turn all hue lamps on or off.

    Thomas M.
    Thomas M.

    Thomas M.

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    4
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    Hello Roberto,

    I never met this issue, yet. Could you give me the PIN number of your TaHoma ?

    Regards,

    Roberto P.
    Roberto P.

    Roberto P.

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    1
    667 / 750
    points

    Sure!
    here it is: 1203-2924-8618

    Thanks!

    Thomas M.
    Thomas M.

    Thomas M.

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    5000 / 5000
    points
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    Hello Roberto,

    Your Tahoma is not activated on French server, so I can't see anything on your device.

    You shoud approach the Somfy support of your countrie.

    Regards,

    Roberto P.
    Roberto P.

    Roberto P.

    Niveau
    1
    667 / 750
    points

    Thank you for the support anyway!

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