Question en attente de réponse
2nd hand Tahoma - cannot activate?
Hi, I bought a 2nd hand Tahoma switch and tried registering my Tahoma box via the Tahoma App but I get the message "Associated box not compatible - Log in with an account associated with a compatible gateway to continue"
Any suggestions how to proceed?
Réponses
PIN is 2035-9677-0174
Hi, it's OK now, thanks
Hello,
I have the same issue with Connectivity Kit.
PIN is:
2108-2641-0218
Thanks for your help
Hi Bernard,
This box is connected to the Germain server, i invite you to contact somfy.de .
Have a nice day,
Second hand kit here also. Please reinitalise pin 2111-8487-2490 thank you
Hi dan,
It's already ok you can reactive it now.
Have a nice day.
Hello from Germany,
i have a used Connectivity Kit from E-Bay with the same problem. the german somfy support could not help me because it seems to be a "connectivity kit orange" from France. Maybe you can help me.
PIN: 2101-2564-4659
Thanks in advance.
klaus,
it's not possible to activate a orange connectivity kit in an other country.
It's only activable in france.
Bonne journée
Could i pretend to be in france via an VPN?
Klaus,
No probleme to use it in an other country but at activation you have to choose France and the application still in french. If you need supportyou have to contact somfy france only in french language.
have a nice day.
Hello,
I have the same problem here, PIN is 2111-7765-3696.
Could you please reinit? Thanks
Hi Tibor,
It's already ok you can reactive it now.
Have a nice day.
Hello again,
still could not get my connectivity kit to work. I tried a VPN to a french server, set my phone region and language to france. Still the error message "device not compatible"
Either the app connects to the german server anyways, or the kit is still bound to another account.
Can you try to reinitalise the kit, please.
PIN: 2101-2564-4659
Hello. Konnectivity Kit with pin 2112-3659-6341 doesn't work because it says:
The gateway linked to this account is not yet compatible with TaHoma.
Log in with an account associated with a compatible gateway to continue
Could you help me please? I'm in Italy
Hi mike,
It's already ok you can reactive it now.
Have a nice day.
Hello,
I also have problem with second-hand conenctivity kit.
PIN is 2113-6632-2177
Hi silver,
it's already ok. You can activate it now.
Have a nice day.
HI! Can you help me? I have the same issue.Could you release my connectivity kit. Pin number is 2116-1531-0076
thank you
Bonjour Attila,
it's already ok.
Have a nice day.
Hello! Thank you Nicholas, it had a problem, but it was activated in germany. They released it. THank you, it's working
Attila,
Is that a orange internet opérator?
have a nice day
HI! Is it different form a normal connectivity kit? i didn't see orange, like a bottom of the box on its feet.
Hello,
I have the same issue with Connectivity Kit.
PIN is: 2114-6895-5620
Hi Michal,
Your connectivity kit is ready to activated.
Have nice day
Hey there
Having the same issues, second hand Connectivity Kit bought on eBay.
PIN 2111-8379-5910
Thanks a lot
Hi Patrik,
It's already ok.
Have a nice day.
Bonjour Curry,
Je vous confirme avoir fais le necessaire.
bonne journée
Bonjour,
Je viens d'emmenager dans une maison avec une box Tahoma V1 (carre) mais je n'arrive a rien faire. J'ai fait le reset mais ensuite quand je me connecte avec l'app classique j'ai une erreur comme quoi je dois d'abord activer ma box. Mais je ne trouve rien sur internet pour faire ca. Pouvez vous m'aider ? :PIN est 0210-7682-7618
Bonjour Gutti,
Pour que je puisse faire des manipulation il faut que le box soit connecté au serveur.
Je vous invite a changer le cable reseau et le port sur la box internet.
Si elle n'arrive pas a ce reconnecter il est possible qu'elle soit HS.
bonne journée
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