Chers Utilisateurs,

Dans le cadre de l’amélioration continue de nos services, une opération de maintenance des serveurs Somfy Protect est programmée le mardi 24 juin 2025, entre 10h et 14h.

Durant cette période, une interruption temporaire des services pourra être observée, notamment sur l’application Somfy Protect. Nous vous remercions par avance pour votre compréhension et nous nous excusons pour la gêne occasionnée. Pour plus d’informations, nous vous invitons à consulter notre FAQ dédiée :

FAQ Maintenance des serveurs Somfy Protect

Bien cordialement, L’équipe des Yellow’s – SOMFY  

Question en attente de réponse

Somfy One + no connection

I have the same problems that everyone here has. My Somfy One stopped working after a power cut, and can not reconnect. I have uninstalled the Somfy One and all the cameras, tried all the reset buttons/strategies available, but nothing seems to work. This is really terrible

Dominic M.
Dominic M.

Dominic M.

Niveau
0
12 / 100
points
  • Partager cette question

    Réponses

    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Dominic,

    Really Everyone got the Same problem ? Do you just know how many Somfy One are installed and working without issue compared to the few problem that you read on internet ?

    In order to diagnostic the issue that you meet with the Somfy One, can you tell me how does the LED react (colors and blinking) of the Somfy One during the RESET and installation trying ?

    Regards,

    Dominic M.
    Dominic M.

    Dominic M.

    Niveau
    0
    12 / 100
    points

    Hi Thomas,

    the LED is a perpetual blue, it does not flash. It will not reset, and I cannot connect to the box at all. I have tried all sorts of resets, deleted the box from my WiFi, etc., and nothing works.

    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Hello Dominic,

    According the reaction of your Somfy One, it seems to be defective. In order to manage you After-sales Service I need some personal datas and that is why we will continue our discussion by email.

    Regards,

    Stefano M.
    Stefano M.

    Stefano M.

    Niveau
    0
    12 / 100
    points

    Hello everyone, I’m just experiencing the exact same problem. My Somfy One has a fixed blue light on and nothing happens if it try to reset it or access via app. Tried to plug to different chargers but the nothing happens. Even unplugged the blue light remains. The Sofy One is inaccessible.

    Haut de page