Question en attente de réponse
I have volets with a RTS auto uno contrôles. I have a remote chronis 6 and they all work well and good. I just purchased a connexoon io and it will not pair, transfer a key. The connexoon is connected to my router and confirmed. I have registered with Somfy. How do I get it to pair when it refuses?
N'hésitez pas à interroger la communauté d'entraide !
Réponses
Hi Tom
What is the reference of your Chronis?
Regards
Hi,
I have 6 rts uno controls for 6 volets
They're controlled by a Telis chronis 6 Central controller.
I am thinking the connexoon io I purchased is on a different frequency from the RTS?
Many thanks for responding
Kind regards,
Tom
Hi Tom !
Exactly! This is why I asked you the reference of the Chronis which therefore works in RTS.
Connexoon is not compatible with the RTS protocol.
Sorry!
Best regards !
Many thanks for responding even if it's bad news. Guess it has a higher frequency than RTS. Now I have a Connexoon IO running spare. But my fault.
Kind regards
Tom
Question. Will Tahoma connect to my Telis chronis and RTS system?
Hi !
Yes, Tahoma will be fully compatible with your RTS engines and remote controls.
Regards
Many thanks
i am unable to log in to my compte on the tahoma app for my new yahoos module. it tells me my pass is wrong even when i change it
Yahoos should TAHOMA module
I believe the problem is that my account is with my old connexoon and needs to be cancelled as it's confusing me as another person now
Here is my problem. I can not register my Tahoma module as my account and email is used for the old connexoon which is now not now connected. Can you cancel my connexoon or tell me how to do it as it can not solution on my account
Hi Tom
A Yellow will contact you for this connection problem.
Regards
Good Morning Tom,
The Connexoon have been deleted from your account, you can activate your TaHoma box without problem now.
Regards,
Merci Thomas de an autre Thomas
Hi Thomas, it did not worked for the same problem and I share a photo of the problem
Tom,
Do you try to activate your TaHoma on the French server ? Cause this email is knwon on French server and if you try on an other server it will not work.
Regards,
Hi Thomas, it is the same problem on either server
,com or .fr
Here is the .fr attachment saying the same
Good Afternoon Tom,
Where this Tahoma is installed ? In France or in an other country ?
Regards,
Installed in France, FRÉJUS. With Orange.fr
When I try and register it with the fr server with the pin. It tells me my email address is already taken.
Perhaps you need to delete me completely and I start again.
Good Morning Tom,
I have deleted your account, can you try to activate your TaHoma ?
Regards,
Hi Thomas
We are working and many thanks for your support
Kind regards
Tom
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