Chers utilisateurs,

Nous rencontrons actuellement des ralentissements sur nos serveurs pouvant impliquer des difficultés à vous connecter à Tahoma.

Merci de patienter et de n'effectuer aucunes manipulations (changement de mot de passe / suppression de compte / etc).

Veuillez nous excuser pour la gêne occasionnée et nous vous remercions pour votre compréhension.

L’équipe des Yellow’s SOMFY  

Question en attente de réponse

Connected Thermostat: Coaching problem

Hello! Im using the app,i have an everyday program enabled, ive enabled the thermostat coaching for a long time now but the application is stuck at 0 of 7 days.
Can you please help me ? Thanks in advance!

Dimitrios S.
Dimitrios S.

Dimitrios S.

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36 / 100
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    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Good Morning Dimitrios,

    Can you send me a print-screen of this problem ?

    Regards,

    Dimitrios S.
    Dimitrios S.

    Dimitrios S.

    Niveau
    0
    36 / 100
    points

    Hello Thomas. Happy Holidays!
    I bet its all greek to you (cause this is actually greek lol).
    thats the coaching screen, ive had it enabled for a long time now but it wont work. It has always been stuck on 0 days.
    thanks for your help.

    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Good Afternoon Dimitrios,

    Can you give me the PIN of your Connected Thermostat ?

    Regards,

    Dimitrios S.
    Dimitrios S.

    Dimitrios S.

    Niveau
    0
    36 / 100
    points

    Hello again Thomas!
    Happy new year. Best wishes
    My pin is 1836-0606-2500

    Thomas M.
    Thomas M.

    Thomas M.

    Niveau
    4
    5000 / 5000
    points
    Equipe

    Good Morning Dimitrios,

    Unfortunatly your Connected Thermostat is not installed in France so I can't have an acces to it. You should contact the Somfy support of your contry.

    Regards,

    Dimitrios S.
    Dimitrios S.

    Dimitrios S.

    Niveau
    0
    36 / 100
    points

    I see! Thank you very much for your time and effort!

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