Question en attente de réponse
Tahoma Pin Already Used
Hi,
I have just received a new TaHoma from Amazon but I can't activate it. I get a message that the pin is valid but it has already been used. Can you reset my TaHoma box please, the pin is
1224 6765 2696
Thanks, John
Réponses
Good Morning John,
Your TaHoma box is activate on UK Somfy server. Here it is the French Somfy support. You should contact UK Somfy support to resolve your problem.
Regards,
Bonjour Thomas
I contacted UK Somfy before contacting French Somfy but I had no contact from them, not even an acknowledgement that they are working and picking up messages. Do they have a phone number or email address I could try?
Merci, John
John,
I found this phone number on UK Somfy Website : 0113 391 3030 and the email adress : customersupport_uk@somfy.com.
Regards,
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